A case study in e-business process reengineering readiness

Osama Eljabiri, Davis Crowell, Fadi P. Deek

Research output: Contribution to journalReview articlepeer-review

1 Scopus citations


A field study was conducted to determine organizational readiness for implementing E-business solutions by utilizing drivers suggested in the business process reengineering literature. Based on a literature review, we theorized a schematic framework to reflect the anticipated relationships between the independent variables of technology team capabilities, nature and scope of legacy business applications, high-tech resources, value-chain, management expertise, supply chain management and enterprise resource management, and the dependant variable of E-Business readiness. A survey collection method comprised of a 29item questionnaire was used. The study was carried out with a sample population from employees in various departments of a large, multinational pharmaceutical company. Data analysis of project hypotheses showed that 47.7% of the variance of E-Business readiness was explained by the five independent variables, and that management expertise had the most significant influence. Recommendations directed at the senior management and E-Business Teams include the importance of having an E-Business team to manage new technology, and the need to create synergy between the organizational functions and departments. Though this analytical field study was conducted in a framework of one case study, results can be used to establish a foundation for a comprehensive study across business firms.

Original languageEnglish (US)
Pages (from-to)13-30
Number of pages18
JournalJournal of Systems and Information Technology
Issue number1
StatePublished - Jul 1 2002

All Science Journal Classification (ASJC) codes

  • Information Systems


  • BPR
  • E-business
  • Enterprise resource management
  • Sales force automation
  • Supply chain management


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