TY - JOUR
T1 - A Strategic Management Framework for IT Outsourcing
T2 - A Review of the Literature and the Development of a Success Factors Model
AU - Fjermestad, Jerry
AU - Saitta, Jo Ann
N1 - Funding Information:
Cambridge, Mass., W.F. Andrewes, curator. The M-33a instrument is from the Adler Planetarium and Astronomy Museum, Chicago, Bruce Stephenson, curator. Use of the Advanced Photon Source is supported by the U.S. Department of Energy, BES-DMS, under contract No. W-31-109-ENG-38.
Publisher Copyright:
© 1970, © 1970 Elsevier Ltd.
PY - 2005/7/1
Y1 - 2005/7/1
N2 - Since the landmark decision in 1989 by Kodak to outsource its Information Technology (IT) services, large scale IT outsourcing has become an accepted and viable alternative for IT managers. The objective of early outsourcing efforts was lower cost; however today the motivation is often more strategic in nature with the goal of improving the business’ competitive advantage. Researchers have suggested several best practices to help ensure IT outsourcing objectives are achieved and deliverables completed long after the contracts have been signed; however there is no documented IT outsourcing framework. The motivation for this paper is to develop a framework for managing IT outsourcing engagements. To fill this gap in the research this paper presents an integrated Information Technology (IT) outsourcing framework that considers the following factors: IT alignment, contracts, infrastructure and technology, culture, strategic partnership, management support, governance and economics. This framework is a tool for IT managers to better collaborate internally and externally in an effort to achieve IT competencies and competitive advantage through IT outsourcing. The contributions of this paper are a multi-factors framework for building a successful outsourcing plan, a discussion of business skills necessary to manage such an endeavor, and model for researchers to further investigate.
AB - Since the landmark decision in 1989 by Kodak to outsource its Information Technology (IT) services, large scale IT outsourcing has become an accepted and viable alternative for IT managers. The objective of early outsourcing efforts was lower cost; however today the motivation is often more strategic in nature with the goal of improving the business’ competitive advantage. Researchers have suggested several best practices to help ensure IT outsourcing objectives are achieved and deliverables completed long after the contracts have been signed; however there is no documented IT outsourcing framework. The motivation for this paper is to develop a framework for managing IT outsourcing engagements. To fill this gap in the research this paper presents an integrated Information Technology (IT) outsourcing framework that considers the following factors: IT alignment, contracts, infrastructure and technology, culture, strategic partnership, management support, governance and economics. This framework is a tool for IT managers to better collaborate internally and externally in an effort to achieve IT competencies and competitive advantage through IT outsourcing. The contributions of this paper are a multi-factors framework for building a successful outsourcing plan, a discussion of business skills necessary to manage such an endeavor, and model for researchers to further investigate.
KW - IT management practices
KW - IT outsourcing framework
KW - IT strategic planning
KW - outsourcing research
KW - outsourcing success factors
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U2 - 10.1080/15228053.2005.10856070
DO - 10.1080/15228053.2005.10856070
M3 - Article
AN - SCOPUS:85007514356
SN - 1522-8053
VL - 7
SP - 42
EP - 60
JO - Journal of Information Technology Case and Application Research
JF - Journal of Information Technology Case and Application Research
IS - 3
ER -