A Survey Study on the Technology and Public Acceptance of Remote Labor

Matthew Nicol, Lu Lu, Cong Wang

Research output: Contribution to journalConference articlepeer-review

1 Scopus citations


This paper presents a survey study on the concept of remote labor, which aims at allowing employees in labor jobs to work remotely by teleoperating robots over the internet. As a pilot survey, findings of this study can guide the practical implementations of remote labor. Potential benefits of remote labor include improving working conditions, bringing robustness against disastrous events, providing employment opportunities, and accelerating AI development. Nevertheless, remote labor faces some particular technological and social challenges. 218 responses to a questionnaire have been collected to study the public acceptance of remote labor when considering issues on technology readiness, working environment, safety and liability, contracts and compensations, data collection and use, overseas outsourcing, and more. The paper has also reviewed over 50 published articles on related technologies, business models, and regulatory practices.

Original languageEnglish (US)
Pages (from-to)416-423
Number of pages8
Issue number27
StatePublished - Sep 1 2022
Event9th IFAC Symposium on Mechatronic Systems, MECHATRONICS 2022 - Los Angeles, United States
Duration: Sep 6 2022Sep 9 2022

All Science Journal Classification (ASJC) codes

  • Control and Systems Engineering


  • Crowdsourcing
  • Human Computation
  • Labor
  • Remote Work
  • Robot Teleoperation


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