TY - GEN
T1 - "Accessibility came by accident"
T2 - 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
AU - Pradhan, Alisha
AU - Mehta, Kanika
AU - Findlater, Leah
N1 - Publisher Copyright:
© 2018 Association for Computing Machinery.
PY - 2018/4/20
Y1 - 2018/4/20
N2 - From an accessibility perspective, voice-controlled, home-based intelligent personal assistants (IPAs) have the potential to greatly expand speech interaction beyond dictation and screen reader output. To examine the accessibility of off-the-shelf IPAs (e.g., Amazon Echo) and to understand how users with disabilities are making use of these devices, we conducted two exploratory studies. The first, broader study is a content analysis of 346 Amazon Echo reviews that include users with disabilities, while the second study more specifically focuses on users with visual impairments, through interviews with 16 current users of home-based IPAs. Findings show that, although some accessibility challenges exist, users with a range of disabilities are using the Amazon Echo, including for unexpected cases such as speech therapy and support for caregivers. Richer voice-based applications and solutions to support discoverability would be particularly useful to users with visual impairments. These findings should inform future work on accessible voice-based IPAs.
AB - From an accessibility perspective, voice-controlled, home-based intelligent personal assistants (IPAs) have the potential to greatly expand speech interaction beyond dictation and screen reader output. To examine the accessibility of off-the-shelf IPAs (e.g., Amazon Echo) and to understand how users with disabilities are making use of these devices, we conducted two exploratory studies. The first, broader study is a content analysis of 346 Amazon Echo reviews that include users with disabilities, while the second study more specifically focuses on users with visual impairments, through interviews with 16 current users of home-based IPAs. Findings show that, although some accessibility challenges exist, users with a range of disabilities are using the Amazon Echo, including for unexpected cases such as speech therapy and support for caregivers. Richer voice-based applications and solutions to support discoverability would be particularly useful to users with visual impairments. These findings should inform future work on accessible voice-based IPAs.
KW - Accessibility
KW - Conversational interfaces
KW - Disability
KW - Intelligent personal assistants
KW - Speech
UR - http://www.scopus.com/inward/record.url?scp=85046951864&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85046951864&partnerID=8YFLogxK
U2 - 10.1145/3173574.3174033
DO - 10.1145/3173574.3174033
M3 - Conference contribution
AN - SCOPUS:85046951864
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 21 April 2018 through 26 April 2018
ER -