Adaptive resource management of a Virtual Call Center using a peer-to-peer approach

Munir Cochinwala; Namon Jackson; Hyong Shim; Eric Sigman

doi:10.1007/978-0-387-35674-7

Adaptive resource management of a Virtual Call Center using a peer-to-peer approach

Munir Cochinwala, Namon Jackson, Hyong Shim, Eric Sigman

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2 Scopus citations

Abstract

As the number and diversity of end user environments increase, services should be able to dynamically adapt to available resources in a given environment. In this paper, we present the concepts of migratory services and peer-to-peer connections as the means of facilitating adaptive service and resource management in distributed and heterogeneous environments. Our approach has been realized using object-oriented principles in Adaptive Communicating Applications Platform (ACAP). The architectural design and implementation of a real-life high-level service, Virtual Call Center (VCC), are used to illustrate issues in adaptive service and management issues and discuss in detail our approach in ACAP.

Original language	English (US)
Title of host publication	Integrated Network Management VIII
Subtitle of host publication	Managing It All - IFIP/IEEE 8th International Symposium on Integrated Network Management, IM 2003
Publisher	Springer New York LLC
Pages	425-437
Number of pages	13
ISBN (Print)	9781475755213
DOIs	https://doi.org/10.1007/978-0-387-35674-7
State	Published - 2003
Externally published	Yes
Event	IFIP/IEEE 8th International Symposium on Integrated Network Management, IM 2003 - Colorado Springs, CO, United States Duration: Mar 24 2003 → Mar 28 2003

Publication series

Name	IFIP Advances in Information and Communication Technology
Volume	118
ISSN (Print)	1868-4238

Other

Other	IFIP/IEEE 8th International Symposium on Integrated Network Management, IM 2003
Country/Territory	United States
City	Colorado Springs, CO
Period	3/24/03 → 3/28/03

All Science Journal Classification (ASJC) codes

Information Systems
Computer Networks and Communications
Information Systems and Management

Keywords

Adaptive and Distributed Service and Resource Management
And Virtual Call Center
Peer-to-Peer Application
Service Platform

Access to Document

10.1007/978-0-387-35674-7

Cite this

Cochinwala, M., Jackson, N., Shim, H., & Sigman, E. (2003). Adaptive resource management of a Virtual Call Center using a peer-to-peer approach. In Integrated Network Management VIII: Managing It All - IFIP/IEEE 8th International Symposium on Integrated Network Management, IM 2003 (pp. 425-437). (IFIP Advances in Information and Communication Technology; Vol. 118). Springer New York LLC. https://doi.org/10.1007/978-0-387-35674-7

Cochinwala, Munir ; Jackson, Namon ; Shim, Hyong et al. / Adaptive resource management of a Virtual Call Center using a peer-to-peer approach. Integrated Network Management VIII: Managing It All - IFIP/IEEE 8th International Symposium on Integrated Network Management, IM 2003. Springer New York LLC, 2003. pp. 425-437 (IFIP Advances in Information and Communication Technology).

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abstract = "As the number and diversity of end user environments increase, services should be able to dynamically adapt to available resources in a given environment. In this paper, we present the concepts of migratory services and peer-to-peer connections as the means of facilitating adaptive service and resource management in distributed and heterogeneous environments. Our approach has been realized using object-oriented principles in Adaptive Communicating Applications Platform (ACAP). The architectural design and implementation of a real-life high-level service, Virtual Call Center (VCC), are used to illustrate issues in adaptive service and management issues and discuss in detail our approach in ACAP.",

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series = "IFIP Advances in Information and Communication Technology",

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Cochinwala, M, Jackson, N, Shim, H & Sigman, E 2003, Adaptive resource management of a Virtual Call Center using a peer-to-peer approach. in Integrated Network Management VIII: Managing It All - IFIP/IEEE 8th International Symposium on Integrated Network Management, IM 2003. IFIP Advances in Information and Communication Technology, vol. 118, Springer New York LLC, pp. 425-437, IFIP/IEEE 8th International Symposium on Integrated Network Management, IM 2003, Colorado Springs, CO, United States, 3/24/03. https://doi.org/10.1007/978-0-387-35674-7

Adaptive resource management of a Virtual Call Center using a peer-to-peer approach. / Cochinwala, Munir; Jackson, Namon; Shim, Hyong et al.
Integrated Network Management VIII: Managing It All - IFIP/IEEE 8th International Symposium on Integrated Network Management, IM 2003. Springer New York LLC, 2003. p. 425-437 (IFIP Advances in Information and Communication Technology; Vol. 118).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Cochinwala M, Jackson N, Shim H, Sigman E. Adaptive resource management of a Virtual Call Center using a peer-to-peer approach. In Integrated Network Management VIII: Managing It All - IFIP/IEEE 8th International Symposium on Integrated Network Management, IM 2003. Springer New York LLC. 2003. p. 425-437. (IFIP Advances in Information and Communication Technology). doi: 10.1007/978-0-387-35674-7

Adaptive resource management of a Virtual Call Center using a peer-to-peer approach

Abstract

Publication series

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All Science Journal Classification (ASJC) codes

Keywords

Access to Document

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