Adaptive resource management of a Virtual Call Center using a peer-to-peer approach

Munir Cochinwala, Namon Jackson, Hyong Shim, Eric Sigman

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

As the number and diversity of end user environments increase, services should be able to dynamically adapt to available resources in a given environment. In this paper, we present the concepts of migratory services and peer-to-peer connections as the means of facilitating adaptive service and resource management in distributed and heterogeneous environments. Our approach has been realized using object-oriented principles in Adaptive Communicating Applications Platform (ACAP). The architectural design and implementation of a real-life high-level service, Virtual Call Center (VCC), are used to illustrate issues in adaptive service and management issues and discuss in detail our approach in ACAP.

Original languageEnglish (US)
Title of host publicationIntegrated Network Management VIII
Subtitle of host publicationManaging It All - IFIP/IEEE 8th International Symposium on Integrated Network Management, IM 2003
PublisherSpringer New York LLC
Pages425-437
Number of pages13
ISBN (Print)9781475755213
DOIs
StatePublished - Jan 1 2003
Externally publishedYes
EventIFIP/IEEE 8th International Symposium on Integrated Network Management, IM 2003 - Colorado Springs, CO, United States
Duration: Mar 24 2003Mar 28 2003

Publication series

NameIFIP Advances in Information and Communication Technology
Volume118
ISSN (Print)1868-4238

Other

OtherIFIP/IEEE 8th International Symposium on Integrated Network Management, IM 2003
CountryUnited States
CityColorado Springs, CO
Period3/24/033/28/03

All Science Journal Classification (ASJC) codes

  • Information Systems and Management

Keywords

  • Adaptive and Distributed Service and Resource Management
  • And Virtual Call Center
  • Peer-to-Peer Application
  • Service Platform

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