Adaptive resource management of a Virtual Call Center using a peer-to-peer approach

Keyphrases

• Adaptive Resource Allocation 100%
• Application Platform 100%
• Call Center 100%
• Adaptive Services 100%
• Peer-based Approach 100%
• Object-oriented 50%
• Distributed Environment 50%
• Service Management 50%
• Adaptive Resources 50%
• Resource Management 50%
• Management Challenges 50%
• Heterogeneous Environment 50%
• Architectural Design 50%
• Adaptive Management 50%
• User Environment 50%
• Service Issues 50%
• Peer-to-peer Connection 50%

Computer Science

• Application Platform 100%
• Architectural Design 50%
• Service Management 50%
• User Environment 50%
• Virtual Service 50%