An empirical investigation of project evaluation criteria

Oya Icmeli Tukel, Walter O. Rom

Research output: Contribution to journalArticlepeer-review

90 Scopus citations

Abstract

In this article, ice report on an empirical study conducted in tlie USA to determine the performance measures project managers commonly use to evaluate the success of their projects. Specifically, tee identify project managers' orientations toward using internal and/or customer driven measures of performance. We also investigate the priority given to tliese measures at different stages of a project by identifying the primary objective at those stages. In general we find tliat project managers' primary success measure is quality and tlieir most important objective is meeting customer needs. The priority given to this objective does not change during various stages of a project regardless of the project type and industry classification. The choice of performance measures, however, is influenced by project type and industry classification.

Original languageEnglish (US)
Pages (from-to)400-416
Number of pages17
JournalInternational Journal of Operations and Production Management
Volume21
Issue number3
DOIs
StatePublished - 2001
Externally publishedYes

All Science Journal Classification (ASJC) codes

  • General Decision Sciences
  • Strategy and Management
  • Management of Technology and Innovation

Keywords

  • Customer orientation
  • Measurement
  • Project management
  • Quality
  • Success

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