@inproceedings{621eb10859294937a407853d4d831ea7,
title = "An Empirical Study on the Characteristics of Question-Answering Process on Developer Forums",
abstract = "Developer forums are one of the most popular and useful QA websites on API usages. The analysis of API forums can be a critical step towards automated question and answer approaches. In this poster, we empirically study three API forums: Twitter, eBay, and AdWords, to investigate the characteristics of question-answering process. We observe that +60% of the posts on all forums were answered with API method names or documentation. +85% of the questions were answered by API development teams and the answers from API development teams drew fewer follow-up questions. Our results provide empirical evidence in future work to build automated solutions to answer developer questions on API forums. ",
keywords = "API documentation, Question answering",
author = "Yi Li and Shaohua Wang and Nguyen, {Tien N.}",
note = "Funding Information: This work was supported in part by the US National Science Foundation (NSF) grants CCF-1723215, CCF-1723432, TWC-1723198, CCF-1518897, and CNS-1513263. Publisher Copyright: {\textcopyright} 2020 ACM.; 42nd ACM/IEEE International Conference on Software Engineering: Companion, ICSE-Companion 2020 ; Conference date: 27-06-2020 Through 19-07-2020",
year = "2020",
month = oct,
doi = "10.1145/3377812.3390897",
language = "English (US)",
series = "Proceedings - 2020 ACM/IEEE 42nd International Conference on Software Engineering: Companion, ICSE-Companion 2020",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "318--319",
booktitle = "Proceedings - 2020 ACM/IEEE 42nd International Conference on Software Engineering",
address = "United States",
}