@inproceedings{621eb10859294937a407853d4d831ea7,
title = "An empirical study on the characteristics of question-answering process on developer forums",
abstract = "Developer forums are one of the most popular and useful Q&A websites on API usages. The analysis of API forums can be a critical steptowards automated question and answer approaches. In this poster,we empirically study three API forums: Twitter, eBay, and AdWords,to investigate the characteristics of question-answering process.We observe that +60% of the posts on all forums were answeredwith API method names or documentation. +85% of the questionswere answered by API development teams and the answers fromAPI development teams drew fewer follow-up questions. Our results provide empirical evidence in future work to build automatedsolutions to answer developer questions on API forums.",
keywords = "API documentation, Question answering",
author = "Yi Li and Shaohua Wang and Nguyen, {Tien N.}",
note = "Publisher Copyright: {\textcopyright} 2020 Copyright held by the owner/author(s).; 42nd ACM/IEEE International Conference on Software Engineering, ICSE-Companion 2020 ; Conference date: 27-06-2020 Through 19-07-2020",
year = "2020",
month = jun,
day = "27",
doi = "10.1145/3377812.3390897",
language = "English (US)",
series = "Proceedings - International Conference on Software Engineering",
publisher = "IEEE Computer Society",
pages = "318--319",
booktitle = "Proceedings - 2020 ACM/IEEE 42nd International Conference on Software Engineering",
address = "United States",
}