Analysis of the effects of mode of communication on group decision making

Jerry Fjermestad, Starr Roxanne Hiltz

Research output: Contribution to journalConference articlepeer-review

8 Scopus citations

Abstract

Group Support Systems (GSS) have been the subject of many investigations and meta-analyses over the past decade. This study presents summarizes and analyzes the results of 100 experiments that used communication mode as an independent variable. The results suggest that use of a GSS improves decision quality, depth of analysis, equality of participation, and satisfaction over manual methods. Additionally, more detailed analysis suggests that task type, GSS type and the interaction of both have a moderating effect on adaptation and outcome factors.

Original languageEnglish (US)
Pages (from-to)17-26
Number of pages10
JournalProceedings of the Hawaii International Conference on System Sciences
Volume1
StatePublished - Jan 1 1998
EventProceedings of the 1998 31st Annual Hawaii International Conference on System Sciences. Part 1 (of 7) - Big Island, HI, USA
Duration: Jan 6 1998Jan 9 1998

All Science Journal Classification (ASJC) codes

  • Computer Science(all)

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