Aware Intelligent Virtual Agent’s Effect on Social Presence and Empathy of Caregivers

Asif Ahmmed, Erica Butts, Kimia Naeiji, Ladda Thiamwong, Julie R. Ancis, Salam Daher

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

The existing educational programs for caregivers often fall short in providing adequate training for essential interpersonal skills, particularly in communication and relationship development. To address this gap, researchers have highlighted the potential of Intelligent Virtual Agents (IVAs) as a tool for soft skills training across various sectors, including healthcare. In this article, we introduce an aware IVA (A-IVA) designed to represent a geriatric patient, that demonstrates limited and simulated awareness of the environment and previous conversations achieved by Wizard-of-Oz. We developed a novel Augmented Reality (AR) simulation that immerses users in a realistic caregiving scenario. We conducted a pilot study to evaluate how the A-IVA’s awareness capabilities influence geriatric caregivers’ social presence and empathy levels as compared to an unaware IVA (U-IVA).

Original languageEnglish (US)
Title of host publicationProceedings of the 24th ACM International Conference on Intelligent Virtual Agents, IVA 2024
PublisherAssociation for Computing Machinery, Inc
ISBN (Electronic)9798400706257
DOIs
StatePublished - Dec 26 2024
Event24th ACM International Conference on Intelligent Virtual Agents, IVA 2024, co-located with the Affective Computing and Intelligent Interaction 2024 Conference, ACII 2024 - Glasgow, United Kingdom
Duration: Sep 16 2024Sep 19 2024

Publication series

NameProceedings of the 24th ACM International Conference on Intelligent Virtual Agents, IVA 2024

Conference

Conference24th ACM International Conference on Intelligent Virtual Agents, IVA 2024, co-located with the Affective Computing and Intelligent Interaction 2024 Conference, ACII 2024
Country/TerritoryUnited Kingdom
CityGlasgow
Period9/16/249/19/24

All Science Journal Classification (ASJC) codes

  • Artificial Intelligence
  • Human-Computer Interaction

Keywords

  • AR
  • Augmented Reality
  • Awareness
  • Caregiver
  • Caregiving
  • Embodied IVA
  • Embodied Virtual Human
  • Empathy
  • Geriatric Patient
  • IVA
  • Intelligent Virtual Agent
  • Mixed Reality
  • Simulation
  • Social Presence
  • Virtual Human

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