Case and field studies of group support systems: An empirical assessment

Jerry Fjermestad, Starr Roxanne Hiltz

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

This paper presents the results of 38 case and field studies from 57 published papers spanning two decades of group support systems (GSS) research. It organizes the methodology and results of these studies into a four-factor framework consisting of contextual factors, intervening factors, adaptation factors, and outcome factors. The results show that the modal outcome for a GSS in field settings is to improve performance relative to manual or other methods as measured by effectiveness, efficiency, consensus, usability, and satisfaction in 91.5% of the cases. These are much more positive results than have been obtained in laboratory experiments. The reasons for the differences in findings and the research and development issues raised by the findings are explored.

Original languageEnglish (US)
Title of host publicationProceedings of the 33rd Annual Hawaii International Conference on System Sciences, HICSS 2000
PublisherIEEE Computer Society
ISBN (Electronic)0769504930
StatePublished - 2000
Event33rd Annual Hawaii International Conference on System Sciences, HICSS 2000 - Maui, United States
Duration: Jan 4 2000Jan 7 2000

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2000-January
ISSN (Print)1530-1605

Conference

Conference33rd Annual Hawaii International Conference on System Sciences, HICSS 2000
CountryUnited States
CityMaui
Period1/4/001/7/00

All Science Journal Classification (ASJC) codes

  • Engineering(all)

Fingerprint Dive into the research topics of 'Case and field studies of group support systems: An empirical assessment'. Together they form a unique fingerprint.

Cite this