TY - GEN
T1 - Case and field studies of group support systems
T2 - 33rd Annual Hawaii International Conference on System Sciences, HICSS 2000
AU - Fjermestad, Jerry
AU - Hiltz, Starr Roxanne
N1 - Funding Information:
These action items [28] and lessons learned [31] suggest that we still have a long way to go in terms of designing and building GSS systems to support organizational groups. There is a saying from history , "Rome was not built in a day." This also is true for organizational decisions and projects; like the building of Rome, complex tasks take time. Organizations depend upon groups to build these decisions and projects. GSS researchers need to provide them with the right set of tools at the right time. From the experimental research arena Fjermestad and Hiltz, [16] reported that significant improvements in group performance due to GSS use increased to 29% from 16.6% when decision-room GSS was used solely on idea generation tasks (with the proper number of groups per treatment condition). CMC technologies were at their best when used on decision making tasks (53.8% of these experiments showed significant improvement), with the equivalent number of groups per treatment condition. Ocker and associates [32,33] report that groups using a combined from of communication (face-to-face meeting and asynchronous CMC) have higher project quality than groups with a single mode of communication. Tomorrow's GSS systems will permit groups to work together “anytime, anywhere.” Project teams can have decision room meetings and continue work together through the World Wide Web. When a project leader sees that the group is not progressing as needed he/she will be able implement process support changes because the GSS will be flexible and responsive to the needs of the group. When these conditions prevail, then the extraordinarily positive impacts that have been observed for GSS in field research studies should translate to everyday use in organizations that significantly improves their productivity. Acknowledgments Partial funding for this research was provided by the National Science Foundation (9015236) and the New Jersey Center for Multimedia Research. The opinions expressed are those of the authors. References
Publisher Copyright:
© 2000 IEEE
PY - 2000
Y1 - 2000
N2 - This paper presents the results of 38 case and field studies from 57 published papers spanning two decades of group support systems (GSS) research. It organizes the methodology and results of these studies into a four-factor framework consisting of contextual factors, intervening factors, adaptation factors, and outcome factors. The results show that the modal outcome for a GSS in field settings is to improve performance relative to manual or other methods as measured by effectiveness, efficiency, consensus, usability, and satisfaction in 91.5% of the cases. These are much more positive results than have been obtained in laboratory experiments. The reasons for the differences in findings and the research and development issues raised by the findings are explored.
AB - This paper presents the results of 38 case and field studies from 57 published papers spanning two decades of group support systems (GSS) research. It organizes the methodology and results of these studies into a four-factor framework consisting of contextual factors, intervening factors, adaptation factors, and outcome factors. The results show that the modal outcome for a GSS in field settings is to improve performance relative to manual or other methods as measured by effectiveness, efficiency, consensus, usability, and satisfaction in 91.5% of the cases. These are much more positive results than have been obtained in laboratory experiments. The reasons for the differences in findings and the research and development issues raised by the findings are explored.
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M3 - Conference contribution
AN - SCOPUS:85094127559
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
BT - Proceedings of the 33rd Annual Hawaii International Conference on System Sciences, HICSS 2000
PB - IEEE Computer Society
Y2 - 4 January 2000 through 7 January 2000
ER -