Challenges and opportunities of leveraging intelligent conversational assistant to improve the well-being of older adults

Korok Sengupta, Sayan Sarcar, Alisha Pradhan, Roisin McNaney, Sergio Sayago, Debaleena Chattopadhyay, Anirudha Joshi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

9 Scopus citations

Abstract

Recent advancements and economic feasibility have led to the widespread adoption of conversational digital assistants for everyday work. While research has focused on the use of these conversational assistants such as Siri, Google Assistant or Alexa, by young adults and families, very little work focuses on the acceptance and adaptability amongst the older adults. This SIG aims to discuss the use and benefits of these conversational digital assistants for the well being of older adults. The goals for this SIG are to: (i) explore the acceptance/adoption of voice-based conversational agents for older adults. (ii) explore anthropomorphism in the design of conversational digital assistants. (iii) understand triggers (scenarios of use) that can initiate the process of reminiscence thus leading to meaningful conversation. (iv) explore conversational User Experience. (v) explore the co-existence of non-conversational use cases.

Original languageEnglish (US)
Title of host publicationCHI EA 2020 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450368193
DOIs
StatePublished - Apr 25 2020
Externally publishedYes
Event2020 ACM CHI Conference on Human Factors in Computing Systems, CHI EA 2020 - Honolulu, United States
Duration: Apr 25 2020Apr 30 2020

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2020 ACM CHI Conference on Human Factors in Computing Systems, CHI EA 2020
Country/TerritoryUnited States
CityHonolulu
Period4/25/204/30/20

All Science Journal Classification (ASJC) codes

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

Keywords

  • Accessibility
  • Conversational assistants
  • Intelligent personal assistants
  • Older adults
  • Speech
  • Well-being

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