Challenges and opportunities of leveraging intelligent conversational assistant to improve the well-being of older adults

Korok Sengupta; Sayan Sarcar; Alisha Pradhan; Roisin McNaney; Sergio Sayago; Debaleena Chattopadhyay; Anirudha Joshi

doi:10.1145/3334480.3381057

Challenges and opportunities of leveraging intelligent conversational assistant to improve the well-being of older adults

Korok Sengupta, Sayan Sarcar, Alisha Pradhan, Roisin McNaney, Sergio Sayago, Debaleena Chattopadhyay, Anirudha Joshi

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

14 Scopus citations

Abstract

Recent advancements and economic feasibility have led to the widespread adoption of conversational digital assistants for everyday work. While research has focused on the use of these conversational assistants such as Siri, Google Assistant or Alexa, by young adults and families, very little work focuses on the acceptance and adaptability amongst the older adults. This SIG aims to discuss the use and benefits of these conversational digital assistants for the well being of older adults. The goals for this SIG are to: (i) explore the acceptance/adoption of voice-based conversational agents for older adults. (ii) explore anthropomorphism in the design of conversational digital assistants. (iii) understand triggers (scenarios of use) that can initiate the process of reminiscence thus leading to meaningful conversation. (iv) explore conversational User Experience. (v) explore the co-existence of non-conversational use cases.

Original language	English (US)
Title of host publication	CHI EA 2020 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450368193
DOIs	https://doi.org/10.1145/3334480.3381057
State	Published - Apr 25 2020
Externally published	Yes
Event	2020 ACM CHI Conference on Human Factors in Computing Systems, CHI EA 2020 - Honolulu, United States Duration: Apr 25 2020 → Apr 30 2020

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2020 ACM CHI Conference on Human Factors in Computing Systems, CHI EA 2020
Country/Territory	United States
City	Honolulu
Period	4/25/20 → 4/30/20

All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Keywords

Accessibility
Conversational assistants
Intelligent personal assistants
Older adults
Speech
Well-being

Access to Document

10.1145/3334480.3381057

Cite this

Sengupta, K., Sarcar, S., Pradhan, A., McNaney, R., Sayago, S., Chattopadhyay, D., & Joshi, A. (2020). Challenges and opportunities of leveraging intelligent conversational assistant to improve the well-being of older adults. In CHI EA 2020 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems Article 3381057 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3334480.3381057

Sengupta, Korok ; Sarcar, Sayan ; Pradhan, Alisha et al. / Challenges and opportunities of leveraging intelligent conversational assistant to improve the well-being of older adults. CHI EA 2020 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2020. (Conference on Human Factors in Computing Systems - Proceedings).

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abstract = "Recent advancements and economic feasibility have led to the widespread adoption of conversational digital assistants for everyday work. While research has focused on the use of these conversational assistants such as Siri, Google Assistant or Alexa, by young adults and families, very little work focuses on the acceptance and adaptability amongst the older adults. This SIG aims to discuss the use and benefits of these conversational digital assistants for the well being of older adults. The goals for this SIG are to: (i) explore the acceptance/adoption of voice-based conversational agents for older adults. (ii) explore anthropomorphism in the design of conversational digital assistants. (iii) understand triggers (scenarios of use) that can initiate the process of reminiscence thus leading to meaningful conversation. (iv) explore conversational User Experience. (v) explore the co-existence of non-conversational use cases.",

keywords = "Accessibility, Conversational assistants, Intelligent personal assistants, Older adults, Speech, Well-being",

author = "Korok Sengupta and Sayan Sarcar and Alisha Pradhan and Roisin McNaney and Sergio Sayago and Debaleena Chattopadhyay and Anirudha Joshi",

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Sengupta, K, Sarcar, S, Pradhan, A, McNaney, R, Sayago, S, Chattopadhyay, D & Joshi, A 2020, Challenges and opportunities of leveraging intelligent conversational assistant to improve the well-being of older adults. in CHI EA 2020 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems., 3381057, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2020 ACM CHI Conference on Human Factors in Computing Systems, CHI EA 2020, Honolulu, United States, 4/25/20. https://doi.org/10.1145/3334480.3381057

Challenges and opportunities of leveraging intelligent conversational assistant to improve the well-being of older adults. / Sengupta, Korok; Sarcar, Sayan; Pradhan, Alisha et al.
CHI EA 2020 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2020. 3381057 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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ER -

Sengupta K, Sarcar S, Pradhan A, McNaney R, Sayago S, Chattopadhyay D et al. Challenges and opportunities of leveraging intelligent conversational assistant to improve the well-being of older adults. In CHI EA 2020 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2020. 3381057. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3334480.3381057

Challenges and opportunities of leveraging intelligent conversational assistant to improve the well-being of older adults

Abstract

Publication series

Conference

All Science Journal Classification (ASJC) codes

Keywords

Access to Document

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