Creating stakeholders for transportation research: Some Factors Affecting Internal Customer Use of Transportation Research Bureau Projects

Hindy Lauer Schachter

doi:10.1177/1087724X0153005

Creating stakeholders for transportation research: Some Factors Affecting Internal Customer Use of Transportation Research Bureau Projects

Hindy Lauer Schachter

MT School of Management

Research output: Contribution to journal › Article › peer-review

Abstract

This article explores factors that relate to how internal customers use the work completed for them by state department of transportation research bureaus. The influence of researcher-customer relations, top management values, actions of the federal government and industry, and credibility and time dimensions of the research process itself are examined.

Original language	English (US)
Pages (from-to)	231-239
Number of pages	9
Journal	Public Works Management & Policy
Volume	5
Issue number	3
DOIs	https://doi.org/10.1177/1087724X0153005
State	Published - Jan 2001

All Science Journal Classification (ASJC) codes

Business, Management and Accounting (miscellaneous)
Sociology and Political Science
Public Administration

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title = "Creating stakeholders for transportation research: Some Factors Affecting Internal Customer Use of Transportation Research Bureau Projects",

abstract = "This article explores factors that relate to how internal customers use the work completed for them by state department of transportation research bureaus. The influence of researcher-customer relations, top management values, actions of the federal government and industry, and credibility and time dimensions of the research process itself are examined.",

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Creating stakeholders for transportation research: Some Factors Affecting Internal Customer Use of Transportation Research Bureau Projects

Abstract

All Science Journal Classification (ASJC) codes

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