Designing a social support system for college adjustment and social support

Donghee Yvette Wohn, Mousa Ahmadi, Leiping Gong, Indraneel Kulkarni, Atisha Poojari

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

A main characteristic of current social systems is that they are designed to never-endingly captivate the attention of users, but are rarely designed to give support to those that need it. We describe the development process of Buddy, a social support mobile app for college students. We created a message stream algorithmically designed to give more attention to those with low psychological wellbeing, hidden feedback metrics to discourage competition or social comparison, and bots to deliver automatic one-click feedback in the form of virtual hugs. Across two field studies, we found that these small design changes can facilitate different types of behavior and community norms.

Original languageEnglish (US)
Title of host publicationProceedings of the 11th International Conference on Web and Social Media, ICWSM 2017
PublisherAAAI press
Pages688-691
Number of pages4
ISBN (Electronic)9781577357889
StatePublished - 2017
Event11th International Conference on Web and Social Media, ICWSM 2017 - Montreal, Canada
Duration: May 15 2017May 18 2017

Publication series

NameProceedings of the 11th International Conference on Web and Social Media, ICWSM 2017

Other

Other11th International Conference on Web and Social Media, ICWSM 2017
CountryCanada
CityMontreal
Period5/15/175/18/17

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications

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