Empirical evidence of information overload constraining chat channel community interactions

Quentin Jones; Mihai Moldovan; Daphne Raban; Brian Butler

doi:10.1145/1460563.1460616

Empirical evidence of information overload constraining chat channel community interactions

Quentin Jones, Mihai Moldovan, Daphne Raban, Brian Butler

Informatics

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

25 Scopus citations

Abstract

Prior work has demonstrated that the impact of individual information-processing limits can be observed in dynamics of mass interaction in asynchronous collaborative systems (Usenet newsgroups and email lists). Here we present the first evidence of such impacts on synchronous social interaction environments through the analysis of an Internet Relay Chat network. We highlight how shared public discourse in chat channels appears to be limited to 40 posters in any 20 minute interval, even as the number of channel users increases well into the hundreds. We discuss our findings in terms of understanding the relationship between online community space types and the user interaction dynamics they support.

Original language	English (US)
Title of host publication	CSCW 08 - Conference Proceedings, 2008 ACM Conference on Computer Supported Cooperative Work
Pages	323-332
Number of pages	10
DOIs	https://doi.org/10.1145/1460563.1460616
State	Published - Dec 1 2008
Event	2008 ACM Conference on Computer Supported Cooperative Work, CSCW 08 - San Diego, CA, United States Duration: Nov 8 2008 → Nov 12 2008

Other

Other	2008 ACM Conference on Computer Supported Cooperative Work, CSCW 08
Country	United States
City	San Diego, CA
Period	11/8/08 → 11/12/08

All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Networks and Communications

Access to Document

10.1145/1460563.1460616

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abstract = "Prior work has demonstrated that the impact of individual information-processing limits can be observed in dynamics of mass interaction in asynchronous collaborative systems (Usenet newsgroups and email lists). Here we present the first evidence of such impacts on synchronous social interaction environments through the analysis of an Internet Relay Chat network. We highlight how shared public discourse in chat channels appears to be limited to 40 posters in any 20 minute interval, even as the number of channel users increases well into the hundreds. We discuss our findings in terms of understanding the relationship between online community space types and the user interaction dynamics they support.",

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Jones, Q, Moldovan, M, Raban, D & Butler, B 2008, Empirical evidence of information overload constraining chat channel community interactions. in CSCW 08 - Conference Proceedings, 2008 ACM Conference on Computer Supported Cooperative Work. pp. 323-332, 2008 ACM Conference on Computer Supported Cooperative Work, CSCW 08, San Diego, CA, United States, 11/8/08. https://doi.org/10.1145/1460563.1460616

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