Enhancing the transfer of knowledge resources through effective utilization of labor and technology in a global organization: A case study of Bovis Lend Lease Inc.'s global knowledge transfer system

Management initiatives have increased their intensity on enhancing operating efficiency and productivity across functional areas of the organization. Early efforts focused on investment in information technologies as organizations sought to transform their capital infrastructures to become more IT intensive. To more fully achieve productivity gains, however, management tactics have recently focused on more effectively utilizing the available knowledge resources that reside in their organization that exist in their employee base. The process of effectively identifying and transferring value-added knowledge existing in the firm to functional areas which require the resource in a timely manner often involves the incorporation of labor and technology. The following paper illustrates current trends in knowledge management initiatives for a global real estate investment and construction services company.