Exploratory comparison of four modes of communication for determining requirements: Results on creativity, quality and satisfaction

Rosalie Ocker; Jerry Fjermestad; S. Roxanne Hiltz; Murray Turoff

doi:10.1109/HICSS.1997.665661

Exploratory comparison of four modes of communication for determining requirements: Results on creativity, quality and satisfaction

Rosalie Ocker, Jerry Fjermestad, S. Roxanne Hiltz, Murray Turoff

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

4 Scopus citations

Abstract

Previous research has indicated that groups can benefit from the combination of face-to-face and asynchronous computer-mediated communication for conducting work. This exploratory experiment compares the effectiveness of four different modes of communication for groups working on the upstream phases of software development: (1) face-to-face (2) synchronous computer conferencing (3) asynchronous computer conferencing (4) combined - FtF and asynchronous computer conferencing. Teams of graduate students determined the requirements for an automated post office as a course assignment, over a two-week time period. The creativity and quality of solutions produced by groups in the combined condition were higher than those of the remaining three communication modes. Combined groups were generally more satisfied with their solutions, although no differences among conditions were found regarding satisfaction with the process used to accomplish work.

Original language	English (US)
Title of host publication	Information Systems - Collaboration Systems and Technology
Publisher	IEEE Comp Soc
Pages	568-577
Number of pages	10
Volume	2
ISBN (Print)	0818677430
DOIs	https://doi.org/10.1109/HICSS.1997.665661
State	Published - 1997
Externally published	Yes
Event	The 1997 30th Annual Hawaii International Conference on System Sciences, HICSS-30 - Wailea, HI, USA Duration: Jan 7 1997 → Jan 10 1997

Conference

Conference	The 1997 30th Annual Hawaii International Conference on System Sciences, HICSS-30
City	Wailea, HI, USA
Period	1/7/97 → 1/10/97

All Science Journal Classification (ASJC) codes

Computer Science(all)

Access to Document

10.1109/HICSS.1997.665661

Cite this

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title = "Exploratory comparison of four modes of communication for determining requirements: Results on creativity, quality and satisfaction",

abstract = "Previous research has indicated that groups can benefit from the combination of face-to-face and asynchronous computer-mediated communication for conducting work. This exploratory experiment compares the effectiveness of four different modes of communication for groups working on the upstream phases of software development: (1) face-to-face (2) synchronous computer conferencing (3) asynchronous computer conferencing (4) combined - FtF and asynchronous computer conferencing. Teams of graduate students determined the requirements for an automated post office as a course assignment, over a two-week time period. The creativity and quality of solutions produced by groups in the combined condition were higher than those of the remaining three communication modes. Combined groups were generally more satisfied with their solutions, although no differences among conditions were found regarding satisfaction with the process used to accomplish work.",

author = "Rosalie Ocker and Jerry Fjermestad and Hiltz, {S. Roxanne} and Murray Turoff",

year = "1997",

doi = "10.1109/HICSS.1997.665661",

language = "English (US)",

isbn = "0818677430",

volume = "2",

pages = "568--577",

booktitle = "Information Systems - Collaboration Systems and Technology",

publisher = "IEEE Comp Soc",

note = "The 1997 30th Annual Hawaii International Conference on System Sciences, HICSS-30 ; Conference date: 07-01-1997 Through 10-01-1997",

}

Ocker, R, Fjermestad, J, Hiltz, SR & Turoff, M 1997, Exploratory comparison of four modes of communication for determining requirements: Results on creativity, quality and satisfaction. in Information Systems - Collaboration Systems and Technology. vol. 2, IEEE Comp Soc, pp. 568-577, The 1997 30th Annual Hawaii International Conference on System Sciences, HICSS-30, Wailea, HI, USA, 1/7/97. https://doi.org/10.1109/HICSS.1997.665661

Exploratory comparison of four modes of communication for determining requirements: Results on creativity, quality and satisfaction. / Ocker, Rosalie; Fjermestad, Jerry; Hiltz, S. Roxanne et al.
Information Systems - Collaboration Systems and Technology. Vol. 2 IEEE Comp Soc, 1997. p. 568-577.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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T2 - The 1997 30th Annual Hawaii International Conference on System Sciences, HICSS-30

AU - Ocker, Rosalie

AU - Fjermestad, Jerry

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AB - Previous research has indicated that groups can benefit from the combination of face-to-face and asynchronous computer-mediated communication for conducting work. This exploratory experiment compares the effectiveness of four different modes of communication for groups working on the upstream phases of software development: (1) face-to-face (2) synchronous computer conferencing (3) asynchronous computer conferencing (4) combined - FtF and asynchronous computer conferencing. Teams of graduate students determined the requirements for an automated post office as a course assignment, over a two-week time period. The creativity and quality of solutions produced by groups in the combined condition were higher than those of the remaining three communication modes. Combined groups were generally more satisfied with their solutions, although no differences among conditions were found regarding satisfaction with the process used to accomplish work.

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Exploratory comparison of four modes of communication for determining requirements: Results on creativity, quality and satisfaction

Abstract

Conference

All Science Journal Classification (ASJC) codes

Access to Document

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