Exploratory comparison of four modes of communication for determining requirements: Results on creativity, quality and satisfaction

Rosalie Ocker, Jerry Fjermestad, S. Roxanne Hiltz, Murray Turoff

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Scopus citations

Abstract

Previous research has indicated that groups can benefit from the combination of face-to-face and asynchronous computer-mediated communication for conducting work. This exploratory experiment compares the effectiveness of four different modes of communication for groups working on the upstream phases of software development: (1) face-to-face (2) synchronous computer conferencing (3) asynchronous computer conferencing (4) combined - FtF and asynchronous computer conferencing. Teams of graduate students determined the requirements for an automated post office as a course assignment, over a two-week time period. The creativity and quality of solutions produced by groups in the combined condition were higher than those of the remaining three communication modes. Combined groups were generally more satisfied with their solutions, although no differences among conditions were found regarding satisfaction with the process used to accomplish work.

Original languageEnglish (US)
Title of host publicationInformation Systems - Collaboration Systems and Technology
Editors Anon
Pages568-577
Number of pages10
DOIs
StatePublished - Dec 1 1997
Externally publishedYes
EventProceedings of the 1997 30th Annual Hawaii International Conference on System Sciences. Part 1 (of 6) - Wailea, HI, USA
Duration: Jan 7 1997Jan 10 1997

Publication series

NameProceedings of the Hawaii International Conference on System Sciences
Volume2
ISSN (Print)1060-3425

Other

OtherProceedings of the 1997 30th Annual Hawaii International Conference on System Sciences. Part 1 (of 6)
CityWailea, HI, USA
Period1/7/971/10/97

All Science Journal Classification (ASJC) codes

  • Computer Science(all)

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