Face to face matters: Communication modality, perceived social support, and psychological wellbeing

Donghee Yvette Wohn, Wei Peng, Doug Zytko

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Scopus citations

Abstract

This study examines the relationship between psychological wellbeing and perceived social support received from friends, differentiating groups of friends based on the communication modality the individual uses to communicate with them. Three communication modalities were examined: friends that communicate 1) only face-to-face, 2) only through computer-mediated communication, or 3) both. Results from a survey (A/= 283) indicate that sociability, a dimension of extraversion, moderates the effect of communication modality on perceived social support. Social supportregardless of modality-increases positive affect, but only support from friends communicated with face-toface is associated with lower levels of loneliness and higher levels of life satisfaction in comparison to support received from friends that only communicate through mediated means.

Original languageEnglish (US)
Title of host publicationCHI 2017 Extended Abstracts - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
Subtitle of host publicationExplore, Innovate, Inspire
PublisherAssociation for Computing Machinery
Pages3019-3026
Number of pages8
ISBN (Electronic)9781450346566
DOIs
StatePublished - May 6 2017
Event2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 - Denver, United States
Duration: May 6 2017May 11 2017

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
VolumePart F127655

Other

Other2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017
CountryUnited States
CityDenver
Period5/6/175/11/17

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

Keywords

  • Communication modality
  • Computer-mediated communication
  • Psychological wellbeing
  • Sociability
  • Social support

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