Face to face matters: Communication modality, perceived social support, and psychological wellbeing

Donghee Yvette Wohn; Wei Peng; Doug Zytko

doi:10.1145/3027063.3053267

Face to face matters: Communication modality, perceived social support, and psychological wellbeing

Donghee Yvette Wohn, Wei Peng, Doug Zytko

Informatics

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

13 Scopus citations

Abstract

This study examines the relationship between psychological wellbeing and perceived social support received from friends, differentiating groups of friends based on the communication modality the individual uses to communicate with them. Three communication modalities were examined: friends that communicate 1) only face-to-face, 2) only through computer-mediated communication, or 3) both. Results from a survey (A/= 283) indicate that sociability, a dimension of extraversion, moderates the effect of communication modality on perceived social support. Social supportregardless of modality-increases positive affect, but only support from friends communicated with face-toface is associated with lower levels of loneliness and higher levels of life satisfaction in comparison to support received from friends that only communicate through mediated means.

Original language	English (US)
Title of host publication	CHI 2017 Extended Abstracts - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
Subtitle of host publication	Explore, Innovate, Inspire
Publisher	Association for Computing Machinery
Pages	3019-3026
Number of pages	8
ISBN (Electronic)	9781450346566
DOIs	https://doi.org/10.1145/3027063.3053267
State	Published - May 6 2017
Event	2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 - Denver, United States Duration: May 6 2017 → May 11 2017

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings
Volume	Part F127655

Other

Other	2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017
Country/Territory	United States
City	Denver
Period	5/6/17 → 5/11/17

All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Keywords

Communication modality
Computer-mediated communication
Psychological wellbeing
Sociability
Social support

Access to Document

10.1145/3027063.3053267

Cite this

Wohn, D. Y., Peng, W., & Zytko, D. (2017). Face to face matters: Communication modality, perceived social support, and psychological wellbeing. In CHI 2017 Extended Abstracts - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire (pp. 3019-3026). (Conference on Human Factors in Computing Systems - Proceedings; Vol. Part F127655). Association for Computing Machinery. https://doi.org/10.1145/3027063.3053267

Wohn, Donghee Yvette ; Peng, Wei ; Zytko, Doug. / Face to face matters : Communication modality, perceived social support, and psychological wellbeing. CHI 2017 Extended Abstracts - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Association for Computing Machinery, 2017. pp. 3019-3026 (Conference on Human Factors in Computing Systems - Proceedings).

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title = "Face to face matters: Communication modality, perceived social support, and psychological wellbeing",

abstract = "This study examines the relationship between psychological wellbeing and perceived social support received from friends, differentiating groups of friends based on the communication modality the individual uses to communicate with them. Three communication modalities were examined: friends that communicate 1) only face-to-face, 2) only through computer-mediated communication, or 3) both. Results from a survey (A/= 283) indicate that sociability, a dimension of extraversion, moderates the effect of communication modality on perceived social support. Social supportregardless of modality-increases positive affect, but only support from friends communicated with face-toface is associated with lower levels of loneliness and higher levels of life satisfaction in comparison to support received from friends that only communicate through mediated means.",

keywords = "Communication modality, Computer-mediated communication, Psychological wellbeing, Sociability, Social support",

author = "Wohn, {Donghee Yvette} and Wei Peng and Doug Zytko",

note = "Publisher Copyright: Copyright {\textcopyright} 2017 by the Association for Computing Machinery, Inc. (ACM).; 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 ; Conference date: 06-05-2017 Through 11-05-2017",

year = "2017",

month = may,

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doi = "10.1145/3027063.3053267",

language = "English (US)",

series = "Conference on Human Factors in Computing Systems - Proceedings",

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Wohn, DY, Peng, W & Zytko, D 2017, Face to face matters: Communication modality, perceived social support, and psychological wellbeing. in CHI 2017 Extended Abstracts - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Conference on Human Factors in Computing Systems - Proceedings, vol. Part F127655, Association for Computing Machinery, pp. 3019-3026, 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017, Denver, United States, 5/6/17. https://doi.org/10.1145/3027063.3053267

Face to face matters: Communication modality, perceived social support, and psychological wellbeing. / Wohn, Donghee Yvette; Peng, Wei; Zytko, Doug.
CHI 2017 Extended Abstracts - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Association for Computing Machinery, 2017. p. 3019-3026 (Conference on Human Factors in Computing Systems - Proceedings; Vol. Part F127655).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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T2 - 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017

AU - Wohn, Donghee Yvette

AU - Peng, Wei

AU - Zytko, Doug

PY - 2017/5/6

Y1 - 2017/5/6

N2 - This study examines the relationship between psychological wellbeing and perceived social support received from friends, differentiating groups of friends based on the communication modality the individual uses to communicate with them. Three communication modalities were examined: friends that communicate 1) only face-to-face, 2) only through computer-mediated communication, or 3) both. Results from a survey (A/= 283) indicate that sociability, a dimension of extraversion, moderates the effect of communication modality on perceived social support. Social supportregardless of modality-increases positive affect, but only support from friends communicated with face-toface is associated with lower levels of loneliness and higher levels of life satisfaction in comparison to support received from friends that only communicate through mediated means.

AB - This study examines the relationship between psychological wellbeing and perceived social support received from friends, differentiating groups of friends based on the communication modality the individual uses to communicate with them. Three communication modalities were examined: friends that communicate 1) only face-to-face, 2) only through computer-mediated communication, or 3) both. Results from a survey (A/= 283) indicate that sociability, a dimension of extraversion, moderates the effect of communication modality on perceived social support. Social supportregardless of modality-increases positive affect, but only support from friends communicated with face-toface is associated with lower levels of loneliness and higher levels of life satisfaction in comparison to support received from friends that only communicate through mediated means.

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KW - Computer-mediated communication

KW - Psychological wellbeing

KW - Sociability

KW - Social support

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Wohn DY, Peng W, Zytko D. Face to face matters: Communication modality, perceived social support, and psychological wellbeing. In CHI 2017 Extended Abstracts - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire. Association for Computing Machinery. 2017. p. 3019-3026. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3027063.3053267

Face to face matters: Communication modality, perceived social support, and psychological wellbeing

Abstract

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All Science Journal Classification (ASJC) codes

Keywords

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