Group support systems: A descriptive evaluation of case and field studies

J. Fjermestad, S. R. Hiltz

Research output: Contribution to journalArticlepeer-review

257 Scopus citations


This paper presents a descriptive evaluation of 54 case and field studies from 79 published papers spanning two decades of group support systems (GSS) research. It organizes the methodology and results of these studies into a four-factor framework consisting of contextual factors, intervening factors, adaptation factors, and outcome factors. The tables will provide the GSS researcher with a summary of what has been studied. The appendices provide a detailed description of the methodology and the results.

Original languageEnglish (US)
Pages (from-to)115-159
Number of pages45
JournalJournal of Management Information Systems
Issue number3
StatePublished - 2000

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Computer Science Applications
  • Management Science and Operations Research
  • Information Systems and Management


  • Case studies
  • Descriptive evaluation
  • Field studies
  • Group support system
  • Research integration


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