Harassment experiences of women and LGBTQ live streamers and how they handled negativity

Jirassaya Uttarapong, Jie Cai, Donghee Yvette Yvette Wohn

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Live streaming is a form of interactive media that potentially makes streamers more vulnerable to harassment due to the unique attributes of the technology that facilitates enhanced information sharing via video and audio. In this study, we document the harassment experiences of 25 live streamers on Twitch from underrepresented groups including women and/or LGBTQ streamers and investigate how they handle and prevent adversity. In particular, live streaming enables streamers to self-moderate their communities, so we delve into the methods of how they manage their communities from both a social and technical perspective. We found that technology can cover the basics for handling negativity, but much emotional and relational work is invested in moderation, community maintenance, and self-care.

Original languageEnglish (US)
Title of host publicationIMX 2021 - Proceedings of the 2021 ACM International Conference on Interactive Media Experiences
PublisherAssociation for Computing Machinery, Inc
Pages7-19
Number of pages13
ISBN (Electronic)9781450383899
DOIs
StatePublished - Jun 21 2021
Event2021 ACM International Conference on Interactive Media eXperiences, IMX 2021 - Virtual, Online, United States
Duration: Jun 21 2021Jun 23 2021

Publication series

NameIMX 2021 - Proceedings of the 2021 ACM International Conference on Interactive Media Experiences

Conference

Conference2021 ACM International Conference on Interactive Media eXperiences, IMX 2021
Country/TerritoryUnited States
CityVirtual, Online
Period6/21/216/23/21

All Science Journal Classification (ASJC) codes

  • Computer Graphics and Computer-Aided Design
  • Human-Computer Interaction

Keywords

  • Coping strategy
  • Interactive media
  • LGBTQ
  • Live streaming
  • Online harassment
  • Women

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