Hello stranger! A study of introductory communication structure and social match success

Daphne R. Raban; Stephen T. Ricken; Sukeshini A. Grandhi; Nathaniel Laws; Quentin Jones

doi:10.1109/HICSS.2009.238

Hello stranger! A study of introductory communication structure and social match success

Daphne R. Raban, Stephen T. Ricken, Sukeshini A. Grandhi, Nathaniel Laws, Quentin Jones

Informatics

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

4 Scopus citations

Abstract

Social matching systems recommend people to people. One of the key challenges such systems face is how to build introduction mechanisms that minimize privacy concerns, while maximizing the chance of successful introductions. Another challenge is to design systems that are suitable for mobile devices. We explored the relationship between introduction success and four communication interfaces: 1) a simple chat interface, 2) a restrictive profile exchange interface, 3) a hybrid of the two with temporary profile information, and 4) a hybrid of the two with full profile information. Our findings show that the restrictive profile, which is suitable for mobile devices, supported a comparable level of willingness-to-meet as did the other conditions but it did so in a considerably shorter time. Users preferred the UI of the fourth condition which suggests a future development direction for introduction system user interfaces. We discuss the implications of this finding for design of mobile social-matching applications

Original language	English (US)
Title of host publication	Proceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS
DOIs	https://doi.org/10.1109/HICSS.2009.238
State	Published - Apr 3 2009
Event	42nd Annual Hawaii International Conference on System Sciences, HICSS - Waikoloa, HI, United States Duration: Jan 5 2009 → Jan 9 2009

Other

Other	42nd Annual Hawaii International Conference on System Sciences, HICSS
Country/Territory	United States
City	Waikoloa, HI
Period	1/5/09 → 1/9/09

All Science Journal Classification (ASJC) codes

Computer Science Applications
Information Systems

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10.1109/HICSS.2009.238

Cite this

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title = "Hello stranger! A study of introductory communication structure and social match success",

abstract = "Social matching systems recommend people to people. One of the key challenges such systems face is how to build introduction mechanisms that minimize privacy concerns, while maximizing the chance of successful introductions. Another challenge is to design systems that are suitable for mobile devices. We explored the relationship between introduction success and four communication interfaces: 1) a simple chat interface, 2) a restrictive profile exchange interface, 3) a hybrid of the two with temporary profile information, and 4) a hybrid of the two with full profile information. Our findings show that the restrictive profile, which is suitable for mobile devices, supported a comparable level of willingness-to-meet as did the other conditions but it did so in a considerably shorter time. Users preferred the UI of the fourth condition which suggests a future development direction for introduction system user interfaces. We discuss the implications of this finding for design of mobile social-matching applications",

author = "Raban, {Daphne R.} and Ricken, {Stephen T.} and Grandhi, {Sukeshini A.} and Nathaniel Laws and Quentin Jones",

year = "2009",

month = apr,

day = "3",

doi = "10.1109/HICSS.2009.238",

language = "English (US)",

isbn = "9780769534503",

booktitle = "Proceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS",

note = "42nd Annual Hawaii International Conference on System Sciences, HICSS ; Conference date: 05-01-2009 Through 09-01-2009",

}

Raban, DR, Ricken, ST, Grandhi, SA, Laws, N & Jones, Q 2009, Hello stranger! A study of introductory communication structure and social match success. in Proceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS., 4755402, 42nd Annual Hawaii International Conference on System Sciences, HICSS, Waikoloa, HI, United States, 1/5/09. https://doi.org/10.1109/HICSS.2009.238

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T1 - Hello stranger! A study of introductory communication structure and social match success

AU - Raban, Daphne R.

AU - Ricken, Stephen T.

AU - Grandhi, Sukeshini A.

AU - Laws, Nathaniel

AU - Jones, Quentin

PY - 2009/4/3

Y1 - 2009/4/3

N2 - Social matching systems recommend people to people. One of the key challenges such systems face is how to build introduction mechanisms that minimize privacy concerns, while maximizing the chance of successful introductions. Another challenge is to design systems that are suitable for mobile devices. We explored the relationship between introduction success and four communication interfaces: 1) a simple chat interface, 2) a restrictive profile exchange interface, 3) a hybrid of the two with temporary profile information, and 4) a hybrid of the two with full profile information. Our findings show that the restrictive profile, which is suitable for mobile devices, supported a comparable level of willingness-to-meet as did the other conditions but it did so in a considerably shorter time. Users preferred the UI of the fourth condition which suggests a future development direction for introduction system user interfaces. We discuss the implications of this finding for design of mobile social-matching applications

AB - Social matching systems recommend people to people. One of the key challenges such systems face is how to build introduction mechanisms that minimize privacy concerns, while maximizing the chance of successful introductions. Another challenge is to design systems that are suitable for mobile devices. We explored the relationship between introduction success and four communication interfaces: 1) a simple chat interface, 2) a restrictive profile exchange interface, 3) a hybrid of the two with temporary profile information, and 4) a hybrid of the two with full profile information. Our findings show that the restrictive profile, which is suitable for mobile devices, supported a comparable level of willingness-to-meet as did the other conditions but it did so in a considerably shorter time. Users preferred the UI of the fourth condition which suggests a future development direction for introduction system user interfaces. We discuss the implications of this finding for design of mobile social-matching applications

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M3 - Conference contribution

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BT - Proceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS

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Y2 - 5 January 2009 through 9 January 2009

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Hello stranger! A study of introductory communication structure and social match success

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