Hey Google, Do You Have a Personality? Designing Personality and Personas for Conversational Agents

Alisha Pradhan, Amanda Lazar

Research output: Chapter in Book/Report/Conference proceedingConference contribution

14 Scopus citations

Abstract

Conversational agents designed to interact through natural language are often imbued with human-like personalities. At times, the agent might also have a distinct persona with traits such as gender, age, or a backstory. Designing such personality or persona for conversational agents has become a common design practice. In this work, we review the emerging literature on designing agent persona or personality, and reflect on these approaches, along with the personas that are created for common conversational agents. We discuss open questions with regards to three aspects: meeting user needs, the ethics of deception, and reinforcing social stereotypes through conversational agents. We hope this work can provoke researchers and practitioners to critically reflect on their approach for designing personality or persona of conversational agents.

Original languageEnglish (US)
Title of host publicationProceedings of the 3rd Conference on Conversational User Interfaces, CUI 2021
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450389983
DOIs
StatePublished - Jul 27 2021
Externally publishedYes
Event3rd Conference on Conversational User Interfaces, CUI 2021 - Virtual, Online, Spain
Duration: Jul 27 2021Jul 29 2021

Publication series

NameACM International Conference Proceeding Series

Conference

Conference3rd Conference on Conversational User Interfaces, CUI 2021
Country/TerritorySpain
CityVirtual, Online
Period7/27/217/29/21

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

Keywords

  • Conversational agents
  • persona
  • personality
  • voice assistants

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