Ignoring As a Moderation Strategy for Volunteer Moderators on Twitch

Na Li, Jie Cai, Donghee Yvette Wohn

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Content moderation is a crucial aspect of online platforms, and it requires human moderators (mods) to repeatedly review and remove harmful content. However, this moderation process can lead to cognitive overload and emotional labor for the mods. As new platforms and designs emerge, such as live streaming space, new challenges arise due to the real-time nature of the interactions. In this study, we examined the use of ignoring as a moderation strategy by interviewing 19 Twitch mods. Our findings indicated that ignoring involves complex cognitive processes and significant invisible labor in the decision-making process. Additionally, we found that ignoring is an essential component of real-time moderation. These preliminary findings suggest that ignoring has the potential to be a valuable moderation strategy in future interactive systems, which highlights the need to design better support for ignoring in interactive live-streaming systems.

Original languageEnglish (US)
Title of host publicationCHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450394222
DOIs
StatePublished - Apr 19 2023
Event2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 - Hamburg, Germany
Duration: Apr 23 2023Apr 28 2023

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
Country/TerritoryGermany
CityHamburg
Period4/23/234/28/23

All Science Journal Classification (ASJC) codes

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

Keywords

  • cognitive load
  • content moderation
  • context moderation
  • ignoring
  • live streaming
  • moderation strategy
  • real-time moderation
  • volunteer moderator

Fingerprint

Dive into the research topics of 'Ignoring As a Moderation Strategy for Volunteer Moderators on Twitch'. Together they form a unique fingerprint.

Cite this