Information privacy and security for e-CRM

Jerry Fjermestad, Nicholas C. Romano

Research output: Chapter in Book/Report/Conference proceedingChapter


This chapter presents a value exchange model of privacy and security for electronic customer relationship management within an electronic commerce environment. Enterprises and customers must carefully manage these new virtual relationships in order to ensure that they both derive value from them and minimize unintended consequences that result from the concomitant exchange of personal information that occurs in e-commerce. Based upon a customer's requirements of privacy and an enterprise requirement to establish markets and sell goods and services, there is a value exchange relationship. The model is an integration of the customer sphere of privacy, sphere of security and privacy/security sphere of implementation.

Original languageEnglish (US)
Title of host publicationSocial Implications of Data Mining and Information Privacy
Subtitle of host publicationInterdisciplinary Frameworks and Solutions
PublisherIGI Global
Number of pages23
ISBN (Print)9781605661964
StatePublished - 2009

All Science Journal Classification (ASJC) codes

  • General Social Sciences


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