Lillian Borrone: Weaving a web to revitalize port commerce in New York and New Jersey

In 1988, when Lillian Borrone became the director of the Port Authority of New York and New Jersey's Port Commerce Department, she was the first woman in the world to head a major port. During her 12-year tenure, she revitalized the port's cargo trade. She spearheaded the recovery of a faltering entity through vision, astute marketing, and an inclusive, participatory management style. Her achievements contain valuable lessons for all managers who want to revitalize agency operations. Her career path also serves as a key information source for how women can advance in the male-dominated transportation field.