The mobility information needs of American immigrants with Limited English Proficiency (LEP) are of interest to state governments because these individuals constitute a growing share of public transit users. This article relates a project sponsored by New Jersey's Department of Transportation to learn the specific needs of the state's LEP transit users in order to serve them better. Using survey and focus group methodologies the research uncovered significant perceived need in the areas of formal and informal transit information and in the area of transit service provision to LEP communities. The authors hope that insights gained from the New Jersey survey and focus group discussions will provide preliminary information to help other transit agencies serve LEP travelers better.
All Science Journal Classification (ASJC) codes
- Health(social science)
- Geography, Planning and Development
- Disadvantaged group
- Limited English proficiency