TY - GEN
T1 - Moderation visibility
T2 - 2021 ACM International Conference on Interactive Media eXperiences, IMX 2021
AU - Cai, Jie
AU - Wohn, Donghee Yvette
AU - Almoqbel, Mashael
N1 - Publisher Copyright:
© 2021 ACM.
PY - 2021/6/21
Y1 - 2021/6/21
N2 - Volunteer moderators actively engage in online content management, such as removing toxic content and sanctioning anti-normative behaviors in user-governed communities. The synchronicity and ephemerality of live-streaming communities pose unique moderation challenges. Based on interviews with 21 volunteer moderators on Twitch, we mapped out 13 moderation strategies and presented them in relation to the bad act, enabling us to categorize from proactive and reactive perspectives and identify communicative and technical interventions. We found that the act of moderation involves highly visible and performative activities in the chat and invisible activities involving coordination and sanction. The juxtaposition of real-time individual decision-making with collaborative discussions and the dual nature of visible and invisible activities of moderators provide a unique lens into a role that relies heavily on both the social and technical. We also discuss how the affordances of live-streaming contribute to these unique activities.
AB - Volunteer moderators actively engage in online content management, such as removing toxic content and sanctioning anti-normative behaviors in user-governed communities. The synchronicity and ephemerality of live-streaming communities pose unique moderation challenges. Based on interviews with 21 volunteer moderators on Twitch, we mapped out 13 moderation strategies and presented them in relation to the bad act, enabling us to categorize from proactive and reactive perspectives and identify communicative and technical interventions. We found that the act of moderation involves highly visible and performative activities in the chat and invisible activities involving coordination and sanction. The juxtaposition of real-time individual decision-making with collaborative discussions and the dual nature of visible and invisible activities of moderators provide a unique lens into a role that relies heavily on both the social and technical. We also discuss how the affordances of live-streaming contribute to these unique activities.
KW - Content moderation
KW - Live streaming
KW - Moderation strategies
KW - Volunteer moderators
KW - Workflow
UR - http://www.scopus.com/inward/record.url?scp=85110106685&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85110106685&partnerID=8YFLogxK
U2 - 10.1145/3452918.3458796
DO - 10.1145/3452918.3458796
M3 - Conference contribution
AN - SCOPUS:85110106685
T3 - IMX 2021 - Proceedings of the 2021 ACM International Conference on Interactive Media Experiences
SP - 61
EP - 72
BT - IMX 2021 - Proceedings of the 2021 ACM International Conference on Interactive Media Experiences
PB - Association for Computing Machinery, Inc
Y2 - 21 June 2021 through 23 June 2021
ER -