TY - GEN
T1 - ModeratorHub
T2 - 2024 CHI Conference on Human Factors in Computing Sytems, CHI EA 2024
AU - Uttarapong, Jirassaya
AU - Wang, Yihan
AU - Wohn, Donghee Yvette
N1 - Publisher Copyright:
© 2024 Association for Computing Machinery. All rights reserved.
PY - 2024/5/11
Y1 - 2024/5/11
N2 - This design project arose with the purpose to intervene within the current landscape of content moderation. Our team's primary focus is community moderators, specifically volunteer moderators for online community spaces. Community moderators play a key role in up-keeping the guidelines and culture of online community spaces, as well as managing and protecting community members against harmful content online. Yet, community moderators notably lack the official resources and training that their commercial moderator counterparts have. To address this, we present ModeratorHub, a knowledge sharing platform that focuses on community moderation. In our current design stage, we focused 2 features: (1) moderation case documentation and (2) moderation case sharing. These are our team's initial building blocks of a larger intervention aimed to support moderators and promote social support and collaboration among end users of online community ecosystems.
AB - This design project arose with the purpose to intervene within the current landscape of content moderation. Our team's primary focus is community moderators, specifically volunteer moderators for online community spaces. Community moderators play a key role in up-keeping the guidelines and culture of online community spaces, as well as managing and protecting community members against harmful content online. Yet, community moderators notably lack the official resources and training that their commercial moderator counterparts have. To address this, we present ModeratorHub, a knowledge sharing platform that focuses on community moderation. In our current design stage, we focused 2 features: (1) moderation case documentation and (2) moderation case sharing. These are our team's initial building blocks of a larger intervention aimed to support moderators and promote social support and collaboration among end users of online community ecosystems.
KW - collaboration
KW - Content moderation
KW - knowledge sharing
KW - online community
KW - volunteer moderators
UR - http://www.scopus.com/inward/record.url?scp=85194189759&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85194189759&partnerID=8YFLogxK
U2 - 10.1145/3613905.3650775
DO - 10.1145/3613905.3650775
M3 - Conference contribution
AN - SCOPUS:85194189759
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2024 - Extended Abstracts of the 2024 CHI Conference on Human Factors in Computing Sytems
PB - Association for Computing Machinery
Y2 - 11 May 2024 through 16 May 2024
ER -