Multi-session diversity to improve user satisfaction in web applications

Mohammadreza Esfandiari, Ria Mae Borromeo, Sepideh Nikookar, Paras Sakharkar, Sihem Amer-Yahia, Senjuti Basu Roy

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In various Web applications, users consume content in a series of sessions. That is prevalent in online music listening, where a session is a channel and channels are listened to in sequence, or in crowdsourcing, where a session is a set of tasks and task sets are completed in sequence. Content diversity can be defined in more than one way, e.g., based on artists or genres for music, or on requesters or rewards in crowdsourcing. A user may prefer to experience diversity within or across sessions. Naturally, intra-session diversity is set-based, whereas, inter-session diversity is sequence-based. This novel multi-session diversity gives rise to four bi-objective problems with the goal of minimizing or maximizing inter and intra diversities. Given the hardness of those problems, we propose to formulate a constrained optimization problem that optimizes inter diversity, subject to the constraint of intra diversity. We develop an efficient algorithm to solve our problem. Our experiments with human subjects on two real datasets, music and crowdsourcing, show our diversity formulations do serve different user needs, and yield high user satisfaction. Our large data experiments on real and synthetic data empirically demonstrate that our solution satisfy the theoretical bounds and is highly scalable, compared to baselines.

Original languageEnglish (US)
Title of host publicationThe Web Conference 2021 - Proceedings of the World Wide Web Conference, WWW 2021
PublisherAssociation for Computing Machinery, Inc
Pages1928-1936
Number of pages9
ISBN (Electronic)9781450383127
DOIs
StatePublished - Apr 19 2021
Event2021 World Wide Web Conference, WWW 2021 - Ljubljana, Slovenia
Duration: Apr 19 2021Apr 23 2021

Publication series

NameThe Web Conference 2021 - Proceedings of the World Wide Web Conference, WWW 2021

Conference

Conference2021 World Wide Web Conference, WWW 2021
Country/TerritorySlovenia
CityLjubljana
Period4/19/214/23/21

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Software

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