Abstract
At least since the late 1970s, the performance measurement literature has used different terminologies to describe agency- and citizen-generated performance measures. The first type of measures are placed into objective and the second type into subjective categories. This article argues that this terminology is outdated owing to evidence on the contextual subjectivity of all performance measures. The analysis also examines the potential impact of the dichotomization on the role accorded citizens in helping to develop public sector performance measures.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 550-567 |
| Number of pages | 18 |
| Journal | Administration and Society |
| Volume | 42 |
| Issue number | 5 |
| DOIs | |
| State | Published - Sep 2010 |
All Science Journal Classification (ASJC) codes
- Marketing
- Sociology and Political Science
- Public Administration
Keywords
- Citizen participation
- Performance measurement
- Public administration methodology