Privacy and security in the age of electronic customer relationship management

Nicholas C. Romano, Jerry Fjermestad

Research output: Chapter in Book/Report/Conference proceedingChapter


This article presents a value exchange model of privacy and security for electronic customer relationship management within an electronic commerce environment. Enterprises and customers must carefully manage these new virtual relationships in order to ensure that they both derive value from them and minimize unintended consequences that result from the concomitant exchange of personal information that occurs in e-commerce. Based upon a customer's requirements of privacy and an enterprise requirement to establish markets and sell goods and services, there is a value exchange relationship. The model is an integration of the customer sphere of privacy, sphere of security, and privacy/security sphere of implementation.

Original languageEnglish (US)
Title of host publicationSelected Readings on Electronic Commerce Technologies
Subtitle of host publicationContemporary Applications
PublisherIGI Global
Number of pages23
ISBN (Print)9781605660967
StatePublished - 2008

All Science Journal Classification (ASJC) codes

  • General Economics, Econometrics and Finance


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