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Restoring Human Authenticity in AI-Mediated Communication

  • Jiyeon Amy Seo
  • , Hyungjun Cho
  • , Naomi Yamashita
  • , Woosuk Seo
  • , Ge Gao
  • , Elizabeth Gerber
  • , Volker Wulf
  • , Pernille Bjørn
  • , Donghee Yvette Wohn

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

People now connect, collaborate, and maintain relationships through technologies far more complex than early computer-mediated communication (CMC). Beyond text, audio, and video, today's tools include social robots, tangible interfaces, and virtual reality, all of which actively shape routines and relationships. The rapid rise of AI further changes the picture: it now edits, augments, and even generates messages, transforming how people express intentions and emotions. These capabilities promise assistive gains but also raise concerns about authenticity, over-automation, and interaction quality. This workshop invites interdisciplinary researchers and practitioners to explore the opportunities and challenges of integrating AI into communication technologies. We view communication as a layered social practice involving the negotiation of presence and connectedness, attention to partners and contexts, and self-presentation while attuning to others' emotions. Our goals are to: (1) co-develop design agendas grounded in these practices, (2) identify recurring opportunities and risks of AI integration, and (3) propose sustainable directions that respect autonomy, authenticity, and social well-being. Participants will share experiences and uncover design opportunities through short talks and interactive sessions. Together, we aim to deepen understanding of CMC in the age of AI and reimagine technologies that foster meaningful interaction.

Original languageEnglish (US)
Title of host publicationCHI 2026 - Extended Abtracts of the 2026 CHI Conference on Human Factors in Computing Systems
EditorsNuria Oliver, David A. Shamma, Heloisa Candello, Pablo Cesar, Pedro Lopes, Valentino Artizzu, Fiona Draxler, Gustavo Lopez, Anke V. Reinschluessel, Xin Tong, Phoebe O. Toups Dugas
PublisherAssociation for Computing Machinery
ISBN (Electronic)9798400722813
DOIs
StatePublished - Apr 13 2026
EventExtended Abtracts of the 2026 CHI Conference on Human Factors in Computing Systems, CHI 2026 - Barcelona, Spain
Duration: Apr 13 2026Apr 17 2026

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

ConferenceExtended Abtracts of the 2026 CHI Conference on Human Factors in Computing Systems, CHI 2026
Country/TerritorySpain
CityBarcelona
Period4/13/264/17/26

All Science Journal Classification (ASJC) codes

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

Keywords

  • AI-mediated Communication (AI-MC)
  • communication
  • computer-mediated communication (CMC)
  • computer-supported cooperative work (CSCW)
  • social interaction

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