Teleworker's Perception of Technology Use for Collaborative and Social During the COVID-19 Pandemic

Research output: Contribution to conferencePaperpeer-review

Abstract

With the flourish of collaborative and social technologies in the market since the pandemic, there is limited understanding of user's attitudes towards these technologies. We aim to understand teleworkers' perceptions of technology use during the pandemic and interviewed 46 teleworkers. We found that teleworkers generally hold a positive attitude towards social technologies and are creative to use these technologies to meet their social needs; they express overall negative feelings about remote collaboration technologies, though online communication flattens the communication hierarchy in the organization. The pandemic amplifies the extant challenges and highlights the shortcomings of technological design in well-established teleworking research and remote collaboration work. We suggest that future design should 1) combine and commercialize solutions that are well-grounded in prior work; 2) consider scenarios that are typically missed and can be easily replaced with collocated interaction from the pre-pandemic context into the forced teleworking context.

Original languageEnglish (US)
Pages329-342
Number of pages14
DOIs
StatePublished - 2021
Event34th British Human Computer Interaction Conference Interaction Conference, BCS HCI 2021 - Virtual, Online
Duration: Jul 19 2021Jul 21 2021

Conference

Conference34th British Human Computer Interaction Conference Interaction Conference, BCS HCI 2021
CityVirtual, Online
Period7/19/217/21/21

All Science Journal Classification (ASJC) codes

  • Artificial Intelligence
  • Computer Networks and Communications
  • Human-Computer Interaction

Keywords

  • COVID-19 pandemic
  • Remote collaboration
  • Social and work technology
  • Work from home

Fingerprint

Dive into the research topics of 'Teleworker's Perception of Technology Use for Collaborative and Social During the COVID-19 Pandemic'. Together they form a unique fingerprint.

Cite this