Telling calls: Facilitating mobile phone conversation grounding and management

Sukeshini A. Grandhi, Richard P. Schuler, Quentin Jones

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations

Abstract

Current cell phone designs are limited by the information a caller can provide to the receiver at the time of a call. As a result callers are handicapped in effectively negotiating interaction commitment from the receiver, and perhaps more importantly, receivers are unable to make informed call handling decisions. To examine the nature of this information gap we 1) developed Telling Calls, a mobile phone application which allows users to provide and receive information such as what the call is about and the circumstances of the caller under which it is being made, and 2) conducted a qualitative field study (36 users) and a quantitative field study (30 users) of Telling Calls use. Together these studies provide insights on how additional caller generated information shared at the time of call handling effectively improves the process of negotiating interaction commitment, and establishing common ground.

Original languageEnglish (US)
Title of host publicationCHI 2011 - 29th Annual CHI Conference on Human Factors in Computing Systems, Conference Proceedings and Extended Abstracts
Pages2153-2162
Number of pages10
DOIs
StatePublished - Jun 13 2011
Event29th Annual CHI Conference on Human Factors in Computing Systems, CHI 2011 - Vancouver, BC, Canada
Duration: May 7 2011May 12 2011

Other

Other29th Annual CHI Conference on Human Factors in Computing Systems, CHI 2011
CountryCanada
CityVancouver, BC
Period5/7/115/12/11

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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