Telling calls: Facilitating mobile phone conversation grounding and management

Sukeshini A. Grandhi, Richard P. Schuler, Quentin Jones

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations


Current cell phone designs are limited by the information a caller can provide to the receiver at the time of a call. As a result callers are handicapped in effectively negotiating interaction commitment from the receiver, and perhaps more importantly, receivers are unable to make informed call handling decisions. To examine the nature of this information gap we 1) developed Telling Calls, a mobile phone application which allows users to provide and receive information such as what the call is about and the circumstances of the caller under which it is being made, and 2) conducted a qualitative field study (36 users) and a quantitative field study (30 users) of Telling Calls use. Together these studies provide insights on how additional caller generated information shared at the time of call handling effectively improves the process of negotiating interaction commitment, and establishing common ground.

Original languageEnglish (US)
Title of host publicationCHI 2011 - 29th Annual CHI Conference on Human Factors in Computing Systems, Conference Proceedings and Extended Abstracts
PublisherAssociation for Computing Machinery
Number of pages10
ISBN (Print)9781450302289
StatePublished - 2011

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design


  • Availability
  • Cell phone
  • Communication
  • Design
  • Grounding
  • Interruption
  • Management
  • Outeraction
  • Response


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