Telling calls: Making informed call handling decisions

Sukeshini A. Grandhi, Richard P. Schuler, Quentin Jones

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Call handling decisions are made based on explicit information such as caller ID and/or implicit knowledge inferred from previous interactions. Our previous work showed that people often answer calls to find out the reason behind the call. This suggests that the provision of explicit information regarding what a call is about or under what circumstances is it being made can be of value in call handling decisions. To explore this concept we developed Telling Calls a prototype application for cell phone users to provide and receive call related information. We present the design rationale and lessons learned from qualitative accounts of users' experience with the application in their daily life. Our findings confirm the utility of our design and suggest ways in which we can improve the design to support informed call handling decisions in mobile phones.

Original languageEnglish (US)
Title of host publicationDIS 2010 - Proceedings of the 8th ACM Conference on Designing Interactive Systems
Pages43-46
Number of pages4
DOIs
StatePublished - Nov 15 2010
Event8th ACM Conference on Designing Interactive Systems, DIS 2010 - Aarhus, Denmark
Duration: Aug 16 2010Aug 20 2010

Publication series

NameDIS 2010 - Proceedings of the 8th ACM Conference on Designing Interactive Systems

Other

Other8th ACM Conference on Designing Interactive Systems, DIS 2010
Country/TerritoryDenmark
CityAarhus
Period8/16/108/20/10

All Science Journal Classification (ASJC) codes

  • Computer Graphics and Computer-Aided Design
  • Human-Computer Interaction
  • Software

Keywords

  • availability
  • cell
  • context
  • interruptions
  • mobile
  • phones

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