@inproceedings{92f7f16e34d04b26804af2dae632420b,
title = "The doing of doing stuff: Understanding the coordination of social group-activities",
abstract = "This paper explores how the adoption of mobile and social computing technologies has impacted upon the way in which we coordinate social group-activities. We present a diary study of 36 individuals that provides an overview of how group coordination is currently performed as well as the challenges people face. Our findings highlight that people primarily use open-channel communication tools (e.g., text messaging, phone calls, email) to coordinate because the alternatives are seen as either disrupting or curbing to the natural conversational processes. Yet the use of open-channel tools often results in conversational overload and a significant disparity of work between coordinating individuals. This in turn often leads to a sense of frustration and confusion about coordination details. We discuss how the findings argue for a significant shift in our thinking about the design of coordination support systems.",
keywords = "Common Ground, Communication, Conversation, Coordination Theory, Diary Study, Language Action Theory, Mobile Coordination, Qualitative Research, Social Group-Activity",
author = "Schuler, {Richard P.} and Grandhi, {Sukeshini A.} and Mayer, {Julia M.} and Ricken, {Stephen T.} and Quentin Jones",
year = "2014",
doi = "10.1145/2556288.2557388",
language = "English (US)",
isbn = "9781450324731",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
pages = "119--128",
booktitle = "CHI 2014",
note = "32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014 ; Conference date: 26-04-2014 Through 01-05-2014",
}