The effects of distributed group support and process structuring on software requirements development teams: Results on creativity and quality

Rosalie Ocker, Starr Roxanne Hiltz, Murray Turoff, Jerry Fjermestad

Research output: Contribution to journalArticlepeer-review

121 Scopus citations

Abstract

Previous research has indicated that the creative task of deciding upon the initial specifications for a software system can benefit from a structured process to guide group interaction in face-to-face meetings, and can benefit from computer support. This 2×2 experiment is the first to look at the joint effects of a distributed asynchronous computer conferencing mode of communication (CC, as compared with face-to-face), and a structured process, on software design outcomes. Subjects were teams of graduate students in computer science and business, who designed an automated post office as a course assignment. The quality of solution produced by the CC groups was judged to be marginally higher, while CC groups were rated as considerably more creative. There were no main effects for the structured/unstructured factor, or any significant interactions.

Original languageEnglish (US)
Pages (from-to)127-153
Number of pages27
JournalJournal of Management Information Systems
Volume12
Issue number3
DOIs
StatePublished - 1996

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Computer Science Applications
  • Management Science and Operations Research
  • Information Systems and Management

Keywords

  • Distributed group support
  • Group creativity
  • Group support systems
  • Software requirements analysis

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