TY - GEN
T1 - The Emerging Professional Practice of Remote Sighted Assistance for People with Visual Impairments
AU - Lee, Sooyeon
AU - Reddie, Madison
AU - Tsai, Chun Hua
AU - Beck, Jordan
AU - Rosson, Mary Beth
AU - Carroll, John M.
N1 - Publisher Copyright:
© 2020 ACM.
PY - 2020/4/21
Y1 - 2020/4/21
N2 - People with visual impairments (PVI) must interact with a world they cannot see. Remote sighted assistance (RSA) has emerged as a conversational assistive technology. We interviewed RSA assistants ("agents") who provide assistance to PVI via a conversational prosthetic called Aira (https://aira.io/) to understand their professional practice. We identified four types of support provided: scene description, navigation, task performance, and social engagement. We discovered that RSA provides an opportunity for PVI to appropriate the system as a richer conversational/social support tool. We studied and identified patterns in how agents provide assistance and how they interact with PVI as well as the challenges and strategies associated with each context. We found that conversational interaction is highly context-dependent. We also discuss implications for design.
AB - People with visual impairments (PVI) must interact with a world they cannot see. Remote sighted assistance (RSA) has emerged as a conversational assistive technology. We interviewed RSA assistants ("agents") who provide assistance to PVI via a conversational prosthetic called Aira (https://aira.io/) to understand their professional practice. We identified four types of support provided: scene description, navigation, task performance, and social engagement. We discovered that RSA provides an opportunity for PVI to appropriate the system as a richer conversational/social support tool. We studied and identified patterns in how agents provide assistance and how they interact with PVI as well as the challenges and strategies associated with each context. We found that conversational interaction is highly context-dependent. We also discuss implications for design.
KW - assistive technology
KW - human powered accessibility
KW - remote sighted assistance
KW - visual impairment
UR - http://www.scopus.com/inward/record.url?scp=85091292266&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85091292266&partnerID=8YFLogxK
U2 - 10.1145/3313831.3376591
DO - 10.1145/3313831.3376591
M3 - Conference contribution
AN - SCOPUS:85091292266
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
T2 - 2020 ACM CHI Conference on Human Factors in Computing Systems, CHI 2020
Y2 - 25 April 2020 through 30 April 2020
ER -