@inproceedings{6a826eea8a3a48769087c013cee006c9,
title = "The Emerging Professional Practice of Remote Sighted Assistance for People with Visual Impairments",
abstract = "People with visual impairments (PVI) must interact with a world they cannot see. Remote sighted assistance (RSA) has emerged as a conversational assistive technology. We interviewed RSA assistants ({"}agents{"}) who provide assistance to PVI via a conversational prosthetic called Aira (https://aira.io/) to understand their professional practice. We identified four types of support provided: scene description, navigation, task performance, and social engagement. We discovered that RSA provides an opportunity for PVI to appropriate the system as a richer conversational/social support tool. We studied and identified patterns in how agents provide assistance and how they interact with PVI as well as the challenges and strategies associated with each context. We found that conversational interaction is highly context-dependent. We also discuss implications for design.",
keywords = "assistive technology, human powered accessibility, remote sighted assistance, visual impairment",
author = "Sooyeon Lee and Madison Reddie and Tsai, \{Chun Hua\} and Jordan Beck and Rosson, \{Mary Beth\} and Carroll, \{John M.\}",
note = "Publisher Copyright: {\textcopyright} 2020 ACM.; 2020 ACM CHI Conference on Human Factors in Computing Systems, CHI 2020 ; Conference date: 25-04-2020 Through 30-04-2020",
year = "2020",
month = apr,
day = "21",
doi = "10.1145/3313831.3376591",
language = "English (US)",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
booktitle = "CHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems",
}