The Impact of Administrator Willingness on Website E-Participation: Some Evidence from Municipalities

The rapid development of information and communication technologies (ICT) has led to the rise of e-participation, whereby governments adopt digital tools to promote citizen involvement. Disparities exist, however, among jurisdictions concerning the opportunities they offer residents; some governments have extensive online participation forums while others do not. Research to explain the diffusion of e-participation has examined the roles of various kinds of governmental capacity and some other factors, including political culture and jurisdiction size. Researchers have paid less attention to the role of administrator willingness, that is to say whether administrators want to use ICT to advance participation. With data from municipal managers/business administrators in New Jersey, this exploratory study found that administrator willingness has significant impact on e-participation offerings, both directly and indirectly. Governments where the senior administrator has stronger willingness to involve citizens and use ICT are more likely to have more extensive e-participation offerings.