The impact of security cues on user perceived security in e-commerce

Samuel N. Smith, Fiona Fui Hoon Nah, Maggie X. Cheng

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

Users are expected to assess the level of security of e-commerce websites before conducting online transactions. In this research, we examine user assessment of security of e-commerce web pages based on cues presented on the web pages. A pilot study was conducted in which each subject assessed six e-commerce web pages with varying cues (i.e., HTTP vs. HTTPS, fraudulent vs. authentic URL, padlocks beside fields), and the findings are reported.

Original languageEnglish (US)
Title of host publicationHuman Aspects of Information Security, Privacy, and Trust - 4th International Conference, HAS 2016 and Held as Part of HCI International 2016, Proceedings
EditorsTheo Tryfonas
PublisherSpringer Verlag
Pages164-173
Number of pages10
ISBN (Print)9783319393803
DOIs
StatePublished - 2016
Event4th International Conference on Human Aspects of Information Security, Privacy, and Trust, HAS 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016 - Toronto, Canada
Duration: Jul 17 2016Jul 22 2016

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9750
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other4th International Conference on Human Aspects of Information Security, Privacy, and Trust, HAS 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016
CountryCanada
CityToronto
Period7/17/167/22/16

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • Computer Science(all)

Keywords

  • Cybersecurity
  • Information security
  • Security cues
  • e-commerce

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