The impact of task structure and negotiation sequence on distributed requirements negotiation activity, conflict, and satisfaction

Bartel Van De Walle, Catherine Campbell, Fadi P. Deek

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations

Abstract

This paper reports the findings of an experimental study of web-based negotiations among a group of distributed stakeholders involved in the design of a complex information system. Using a web-based communication system, the stakeholders had to reach agreement on a common set of software requirements taking into account their individual preferences as well as overall constraints of available time and budget. To support such complex negotiations, the objective of our study was to analyze the impact of providing structured task and explicit negotiation sequence support to the negotiating group with respect to their activity, conflict and satisfaction. Our results show that groups following a structured task are more active than groups lacking such structure. However, the absence of negotiation sequence and structured task support leads to greater satisfaction.

Original languageEnglish (US)
Title of host publicationAdvanced Information Systems Engineering - 19th International Conference, CAiSE 2007, Proceedings
PublisherSpringer Verlag
Pages381-394
Number of pages14
ISBN (Print)9783540729877
DOIs
StatePublished - 2007
Event19th International Conference on Advanced Information Systems Engineering, CAiSE 2007 - Trondheim, Norway
Duration: Jun 11 2007Jun 15 2007

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume4495 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other19th International Conference on Advanced Information Systems Engineering, CAiSE 2007
CountryNorway
CityTrondheim
Period6/11/076/15/07

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • Computer Science(all)

Keywords

  • Distributed group support systems
  • Distributed negotiation
  • Group work
  • Negotiation process support
  • Software requirements

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