To answer or not to answer: That is the question for cell phone users

Sukeshini A. Grandhi, Richard P. Schuler, Quentin Jones

Research output: Chapter in Book/Report/Conference proceedingConference contribution

10 Scopus citations

Abstract

People are constantly making decisions to answer or ignore cell phone calls based on inferences derived from partial information about the incoming call. To gain an understanding of this information deficit we conducted a survey study of cell phone call handling practices. The results highlight the type and extent of information desired about incoming cell phone calls. It also shows that desired information is largely unknown and often misattributed by the receiver. Our findings can be used by designers to prioritize the presentation of additional types of call related information on cell phone displays, and in so doing, empower users to make informed call handling decisions.

Original languageEnglish (US)
Title of host publicationProceedings of the 27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009
Pages4621-4626
Number of pages6
DOIs
StatePublished - Sep 22 2009
Event27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009 - Boston, MA, United States
Duration: Apr 4 2009Apr 9 2009

Other

Other27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009
CountryUnited States
CityBoston, MA
Period4/4/094/9/09

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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