TQM framework for a manufacturing company

P. Nagendra, R. Soni, S. Das, A. Upadhyay

Research output: Contribution to conferencePaperpeer-review


In recent years, the Total Quality Management (TQM) philosophy has been employed by manufacturing companies in their quest to gain competitiveness. The companies trying to implement and practice the TQM philosophy have a choice of several techniques and tools by which it can be achieved. Many of these techniques and tools have some degree of similarity. Also, no single technique can help companies implement the TQM philosophy in its entirety. This paper provides a framework that integrates several quality tools and techniques that are in use today. A typical manufacturing company is divided into seven components and each component can select the appropriate technique(s) or tool(s) from this framework. The framework provides flexibility to the company in considering both product quality and process improvement simultaneously.

Original languageEnglish (US)
Number of pages1
StatePublished - 1996
Externally publishedYes
EventProceedings of the 1996 27th Annual Meeting of the Decision Sciences Institute. Part 2 (of 3) - Orlando, FL, USA
Duration: Nov 24 1996Nov 26 1996


OtherProceedings of the 1996 27th Annual Meeting of the Decision Sciences Institute. Part 2 (of 3)
CityOrlando, FL, USA

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Hardware and Architecture


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