TY - GEN
T1 - Understanding and designing for deaf or hard of hearing drivers on uber
AU - Lee, Sooyeon
AU - Hubert-Wallander, Bjorn
AU - Stevens, Molly
AU - Carroll, John M.
N1 - Publisher Copyright:
© 2019 Copyright held by the owner/author(s).
PY - 2019/5/2
Y1 - 2019/5/2
N2 - We used content analysis of in-app driver survey responses, customer support tickets, and tweets, and face-to-face interviews of DHH Uber drivers to better understand the DHH driver experience. Here we describe challenges DHH drivers experience and how they address those difficulties via Uber’s accessibility features and their own workarounds. We also identify and discuss design and product opportunities to improve the DHH driver experience on Uber.
AB - We used content analysis of in-app driver survey responses, customer support tickets, and tweets, and face-to-face interviews of DHH Uber drivers to better understand the DHH driver experience. Here we describe challenges DHH drivers experience and how they address those difficulties via Uber’s accessibility features and their own workarounds. We also identify and discuss design and product opportunities to improve the DHH driver experience on Uber.
KW - Accessibility
KW - Communication
KW - Deaf or hard of hearing drivers
KW - Uber
UR - http://www.scopus.com/inward/record.url?scp=85067606761&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85067606761&partnerID=8YFLogxK
U2 - 10.1145/3290605.3300759
DO - 10.1145/3290605.3300759
M3 - Conference contribution
AN - SCOPUS:85067606761
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
T2 - 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019
Y2 - 4 May 2019 through 9 May 2019
ER -