TY - GEN
T1 - Understanding Moderators' Conflict and Conflict Management Strategies with Streamers in Live Streaming Communities
AU - Cai, Jie
AU - Wohn, Donghee Yvette
N1 - Publisher Copyright:
© 2023 Owner/Author.
PY - 2023/4/19
Y1 - 2023/4/19
N2 - As each micro community centered around the streamer attempts to set its own guidelines in live streaming communities, it is common for volunteer moderators (mods) and the streamer to disagree on how to handle various situations. In this study, we conducted an online survey (N=240) with live streaming mods to explore their commitment to the streamer to grow the micro community and the different styles in which they handle conflicts with the streamer. We found that 1) mods apply more active and cooperative styles than passive and assertive styles to manage conflicts, but they might be forced to do so, and 2) mods with strong commitments to the streamer would like to apply styles showing either high concerns for the streamer or low concerns for themselves. We reflect on how these results can affect micro community development and recommend designs to mitigate conflict and strengthen commitment.
AB - As each micro community centered around the streamer attempts to set its own guidelines in live streaming communities, it is common for volunteer moderators (mods) and the streamer to disagree on how to handle various situations. In this study, we conducted an online survey (N=240) with live streaming mods to explore their commitment to the streamer to grow the micro community and the different styles in which they handle conflicts with the streamer. We found that 1) mods apply more active and cooperative styles than passive and assertive styles to manage conflicts, but they might be forced to do so, and 2) mods with strong commitments to the streamer would like to apply styles showing either high concerns for the streamer or low concerns for themselves. We reflect on how these results can affect micro community development and recommend designs to mitigate conflict and strengthen commitment.
KW - Commitment
KW - Conflict
KW - Conflict Management
KW - Content Moderation
KW - Live Streaming Moderator
KW - Streamer-Moderator Relationship
UR - http://www.scopus.com/inward/record.url?scp=85160003164&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85160003164&partnerID=8YFLogxK
U2 - 10.1145/3544548.3580982
DO - 10.1145/3544548.3580982
M3 - Conference contribution
AN - SCOPUS:85160003164
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
T2 - 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
Y2 - 23 April 2023 through 28 April 2023
ER -