@inproceedings{fd94d1872cb943a5a45ef5e1364293e0,
title = "Understanding safety concerns and protection behaviors of rideshare drivers",
abstract = "Rideshare drivers provide rides for strangers and are exposed to safety-related issues as much as passengers. We used a qualitative research approach to understand the safety concerns of rideshare drivers. The questions investigated were: What makes rideshare drivers feel unsafe? How do rideshare drivers ensure their safety? What are the factors related to rideshare companies that are perceived by rideshare drivers to have a contribution to their safety? We conducted 20 interviews with rideshare drivers in the U.S. to understand their perception of their safety while driving passengers. The study found that rideshare drivers felt unsafe due to passengers{\textquoteright} intoxication, and harassment; drivers felt unsafe for personal reasons as well. Rideshare drivers ensured their safety with different means that are sometimes against the companies{\textquoteright} Terms of Service.",
keywords = "Drivers, Gig economy, HCI, Rideshare, Safety",
author = "Almoqbel, {Mashael Yousef} and Likhar, {Anchita Komalchand} and Wohn, {Donghee Yvette}",
year = "2019",
month = jun,
day = "12",
doi = "10.1145/3322385.3322391",
language = "English (US)",
series = "SIGMIS-CPR 2019 - Proceedings of the 2019 Computers and People Research Conference",
publisher = "Association for Computing Machinery, Inc",
booktitle = "SIGMIS-CPR 2019 - Proceedings of the 2019 Computers and People Research Conference",
note = "56th Association of Computing Machinery Annual Computers and People Research Conference, ACM SIGMIS-CPR 2019 ; Conference date: 20-06-2019 Through 22-06-2019",
}