Understanding safety concerns and protection behaviors of rideshare drivers

Mashael Yousef Almoqbel, Anchita Komalchand Likhar, Donghee Yvette Wohn

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Rideshare drivers provide rides for strangers and are exposed to safety-related issues as much as passengers. We used a qualitative research approach to understand the safety concerns of rideshare drivers. The questions investigated were: What makes rideshare drivers feel unsafe? How do rideshare drivers ensure their safety? What are the factors related to rideshare companies that are perceived by rideshare drivers to have a contribution to their safety? We conducted 20 interviews with rideshare drivers in the U.S. to understand their perception of their safety while driving passengers. The study found that rideshare drivers felt unsafe due to passengers’ intoxication, and harassment; drivers felt unsafe for personal reasons as well. Rideshare drivers ensured their safety with different means that are sometimes against the companies’ Terms of Service.

Original languageEnglish (US)
Title of host publicationSIGMIS-CPR 2019 - Proceedings of the 2019 Computers and People Research Conference
PublisherAssociation for Computing Machinery, Inc
Number of pages1
ISBN (Electronic)9781450360883
DOIs
StatePublished - Jun 12 2019
Event56th Association of Computing Machinery Annual Computers and People Research Conference, ACM SIGMIS-CPR 2019 - Nashville, United States
Duration: Jun 20 2019Jun 22 2019

Publication series

NameSIGMIS-CPR 2019 - Proceedings of the 2019 Computers and People Research Conference

Conference

Conference56th Association of Computing Machinery Annual Computers and People Research Conference, ACM SIGMIS-CPR 2019
CountryUnited States
CityNashville
Period6/20/196/22/19

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Software

Keywords

  • Drivers
  • Gig economy
  • HCI
  • Rideshare
  • Safety

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