Understanding smart locker user behavior through twitter

Colette Malyack, Pius Egbelu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Understanding smart locker sentiment and use is an area of increasing interest for package delivery organizations. Applications of this data could result in cost savings through route optimization and increased placement of smart locker technology. However, there has been little effort applied to gathering information related to public sentiment on this topic. Therefore, we gather and analyze Twitter data related to smart lockers to determine if there is change in sentiment over time and if socialization is greater in certain regions or communities. This analysis is performed through multiple statistical analyses, linear regression, time series decomposition, and logistic regression. Some significant findings indicate that socialization of tweets related to smart lockers increased over time and socialization is greatest in the more densely population continent of Asia. Future studies are encouraged to continue analysis of data related to smart lockers based on population density, as this could provide marketing and delivery optimization improvements to decrease cost without decreasing customer sentiment or service.

Original languageEnglish (US)
Title of host publication14th International Conference on ICT, Society, and Human Beings, ICT 2021, 18th International Conference on Web Based Communities and Social Media, WBC 2021 and 13th International Conference on e-Health, EH 2021 - Held at the 15th Multi-Conference on Computer Science and Information Systems, MCCSIS 2021
PublisherIADIS
Pages110-117
Number of pages8
ISBN (Electronic)9789898704306
StatePublished - 2021
Event14th International Conference on ICT, Society, and Human Beings, ICT 2021, 18th International Conference on Web Based Communities and Social Media, WBC 2021 and 13th International Conference on e-Health, EH 2021 - Held at the 15th Multi-Conference on Computer Science and Information Systems, MCCSIS 2021 - Virtual, Online
Duration: Jul 20 2021Jul 23 2021

Publication series

Name14th International Conference on ICT, Society, and Human Beings, ICT 2021, 18th International Conference on Web Based Communities and Social Media, WBC 2021 and 13th International Conference on e-Health, EH 2021 - Held at the 15th Multi-Conference on Computer Science and Information Systems, MCCSIS 2021

Conference

Conference14th International Conference on ICT, Society, and Human Beings, ICT 2021, 18th International Conference on Web Based Communities and Social Media, WBC 2021 and 13th International Conference on e-Health, EH 2021 - Held at the 15th Multi-Conference on Computer Science and Information Systems, MCCSIS 2021
CityVirtual, Online
Period7/20/217/23/21

All Science Journal Classification (ASJC) codes

  • Computer Science (miscellaneous)
  • Signal Processing

Keywords

  • Logistic Regression
  • Microblogging Sites (MS)
  • Smart Locker
  • Statistical Analysis
  • Time Series Decomposition

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