User opinions on effective strategies against social media toxicity

Aashka Patel, Christine L. Cook, Donghee Yvette Wohn

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Existing literature on content moderation rarely identifies strategies social media users believe can be implemented by platforms and other users to adequately manage toxicity and curate a positive environment online. To bridge these gaps, we conducted a survey with 902 users of six different social media platforms to understand their opinions on effective strategies against social media toxicity and for a positive online environment. Participants suggested a range of strategies, both for the platforms and the users to implement. Even though all these strategies are not unprecedented, it is crucial to recognize that currently not all platforms implement or can implement these strategies to encourage less toxicity and more positivity. Overall, participants expect platforms and social media users to do their individual and collective part in managing online toxicity.

Original languageEnglish (US)
Title of host publicationProceedings of the 54th Annual Hawaii International Conference on System Sciences, HICSS 2021
EditorsTung X. Bui
PublisherIEEE Computer Society
Pages3005-3014
Number of pages10
ISBN (Electronic)9780998133140
StatePublished - 2021
Event54th Annual Hawaii International Conference on System Sciences, HICSS 2021 - Virtual, Online
Duration: Jan 4 2021Jan 8 2021

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2020-January
ISSN (Print)1530-1605

Conference

Conference54th Annual Hawaii International Conference on System Sciences, HICSS 2021
CityVirtual, Online
Period1/4/211/8/21

All Science Journal Classification (ASJC) codes

  • Engineering(all)

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