TY - GEN
T1 - Volunteer moderators in twitch micro communities
T2 - 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019
AU - Wohn, Donghee Yvette
N1 - Funding Information:
Thank you to all the moderators who participated in the research. Thanks to Ankit, Peter, Dhanush, Anchita, and Jie for assisting with the data collection and transcriptions. Thanks to reviewers for valuable feedback. This research was funded by the Mozilla Foundation and National Science Foundation (Award No. 1841354).
Publisher Copyright:
© 2019 Association for Computing Machinery.
PY - 2019/5/2
Y1 - 2019/5/2
N2 - The ability to engage in real-time text conversations is an important feature on live streaming platforms. The moderation of this text content relies heavily on the work of unpaid volunteers. This study reports on interviews with 20 people who moderate for Twitch micro communities, defined as channels that are built around a single or group of streamers, rather than the broadcast of an event. The study identifies how people become moderators, their different styles of moderating, and the difficulties that come with the job. In addition to the hardships of dealing with negative content, moderators also have complex interpersonal relationships with the streamers and viewers, where the boundaries between emotional labor, physical labor, and fun are intertwined.
AB - The ability to engage in real-time text conversations is an important feature on live streaming platforms. The moderation of this text content relies heavily on the work of unpaid volunteers. This study reports on interviews with 20 people who moderate for Twitch micro communities, defined as channels that are built around a single or group of streamers, rather than the broadcast of an event. The study identifies how people become moderators, their different styles of moderating, and the difficulties that come with the job. In addition to the hardships of dealing with negative content, moderators also have complex interpersonal relationships with the streamers and viewers, where the boundaries between emotional labor, physical labor, and fun are intertwined.
KW - Live streaming
KW - Moderation
KW - Online community
KW - Online harassment
KW - Qualitative
KW - Twitch
UR - http://www.scopus.com/inward/record.url?scp=85067625111&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85067625111&partnerID=8YFLogxK
U2 - 10.1145/3290605.3300390
DO - 10.1145/3290605.3300390
M3 - Conference contribution
AN - SCOPUS:85067625111
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 4 May 2019 through 9 May 2019
ER -