@inproceedings{65af4114f5ef4e3fb0186a738ee6764b,
title = "Volunteer moderators in twitch micro communities: How they get involved, the roles they play, and the emotional labor they experience",
abstract = "The ability to engage in real-time text conversations is an important feature on live streaming platforms. The moderation of this text content relies heavily on the work of unpaid volunteers. This study reports on interviews with 20 people who moderate for Twitch micro communities, defined as channels that are built around a single or group of streamers, rather than the broadcast of an event. The study identifies how people become moderators, their different styles of moderating, and the difficulties that come with the job. In addition to the hardships of dealing with negative content, moderators also have complex interpersonal relationships with the streamers and viewers, where the boundaries between emotional labor, physical labor, and fun are intertwined.",
keywords = "Live streaming, Moderation, Online community, Online harassment, Qualitative, Twitch",
author = "Wohn, {Donghee Yvette}",
note = "Publisher Copyright: {\textcopyright} 2019 Association for Computing Machinery.; 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 ; Conference date: 04-05-2019 Through 09-05-2019",
year = "2019",
month = may,
day = "2",
doi = "10.1145/3290605.3300390",
language = "English (US)",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
booktitle = "CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems",
}